Dear Sirs, 

In January this year, I purchased an Alienware M17x Notebook from one of our local retailers. I was disappointed from day one, as it would not hold a charge, but I couldn't send it back because I bought it for the sole purpose of work (I am a web-designer). A few weeks later, I turned it on, and it wouldn't work. I sent it back to the retailer, who in turn sent it back to Dell Cyprus. It took a month to be returned back to me. They said that they had to change the motherboard as it was burned out, and that it was my fault for overclocking it (I swear that I have never overclocked anything in my life, including this Notebook). Anyhow, it didn't work right (the graphics card wouldn't work, which left me using the onboard rubbishy graphics, no drivers for sound, would just hang on shut-down, etc.). A few days later, it exploded in a poof of smoke, and it wouldn't work again. I sent it back. That was almost 4 months ago. The retailer said that Dell Cyprus said that they might be giving me a new notebook, but I would have to sign a paper saying that I will not overclock again (Again, I have NEVER, EVER overclocked anything). 

I tried contacting Dell Cyprus (by the way, I am not allowed to mention their full name as they said they would take me to court), but they refuse to talk to me. The retailer has contacted them on my behalf, but does not get any joy from them, and is constantly given vague remarks like: "we can't see it in our systems", "call back later, the guy in-charge is out to lunch", "it will be a little while longer, as the factory is producing the back to school computers", etc, etc, etc. I have even contacted Dell in Europe directly, but I keep getting fobbed off. 

All I can say is buyer beware! I spent over €2500 on a computer, which has vanished in the bureaucratic of Dell. I ended up spending €1000 on an excellent little HP so I could do some work and make some of the money back that I have lost to Dell (not just the computer, but business that I have lost which amounts to 1000's of Euro's). I am saddened by this whole situation, but I know that no one can do anything about this case. I just don't want any other poor soul to go though what I am going through right now! 

William Demetriou 
Paralimni, Cyprus 


P.S. If you want to contact Dell on my behalf, the Service tag number of my Alienware notebook is: yyyyyyy