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StevePaya

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7 years ago

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StevePaya

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September 30th, 2019 10:00

Dell Latitude E5470 Screen backlight not working

My Dell Latitude E5470's monitor stopped working a few weeks ago. After a few days of testing it with an external monitor I realized there was a shadow of the screen and if I put a light beside it I could see a little bit of what's on the screen. I took out the screen along with the eDP LCD cable and tried it on another laptop of the same model and the LCD turned on fine. Next I plugged in the other laptop's screen to my laptop's eDP port and it had the same problem. I have tried various things such as: raising the brightness inside windows and in the BIOS, running Windows from and external drive, running multiple diagnostics, and at last I dropped it off with a technician and he thinks it's either a hardware issue or the wire but again I tried my screen along with its wire on a different laptop and it worked fine and another laptop's screen had the same issue on mine. 

 

I am open to all suggestions as I'm trying to save some money and not purchase another laptop. 

  • JOcean

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    Posted September 30th, 2019 15:00

    Judging by your symptoms and diagnosis I would guess a fuse on the motherboard. The inverter is usually the first place to go but you stated that the screen works fine in another laptop. The fuse is not like a glass cartridge fuse rather more like a solid state component. The following link has some input into what I am describing. Other than that it could be another MB component.

    https://www.dell.com/community/Laptops-General-Read-Only/Dell-Inspiron-1545-dark-or-dim-screen-no-backlight-yes-that/td-p/3595937

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • NICKNITRO

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    Posted February 15th, 2021 00:00

    Transistor behind the lvds connector. Location QV1. Hits aluminum keyboard and shorts out. Good luck.

  • AdrianG001

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    Posted February 15th, 2021 03:00

    You can also install Dell control point for your computer from link: http://dell.to/XDJhTF 

    Steps to download:-

    • Click on “Download Now”.
    • Save the driver on your desktop.
    • Once the driver is downloaded on the desktop, right click on it and select “Run as administrator”.
    • Follow the prompts on screen and restart your computer.
       
    Please let me know the findings.