Handsome Devil

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Handsome Devil

1 Rookie

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40 Posts

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125513

September 22nd, 2020 15:00

Screen Black After Dell Logo

Hello Dell,

When I start my laptop, screen goes black after dell logo. F2 and F12 nothing key works only screen black

 

  • Brad L (retired)

    11 Legend

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    2650 Posts

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    Posted August 4th, 2023 22:00

    Helpful video:

    (edited)


    Brad L (retired)

  • Handsome Devil

    1 Rookie

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    40 Posts

    91655

    1

    Posted September 27th, 2020 09:00

    @DELL-Cares 

     

    Finally I solved my solution

    I tried to downgrade bios version and finally got success.

    Now, access Bios and Boot Menu and reinstall windows again

  • smokhtar

    1 Rookie

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    1 Message

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    Posted August 15th, 2023 13:30

    I had the same problem and i followed this video and then on the boot i pressed f12 it showed me option to press f5 to run diagnostics when i pressed it the pc rebooted and got back to working normally.

  • AdrianG001

    6 Operator

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    3957 Posts

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    Posted September 23rd, 2020 04:00

    This seems to be an issue with the Windows OS. Has there been any recent software changes made like installing a new game, application or Windows updates?

     

    Restart the computer & tap F2 to get into BIOS & set BIOS to defaults.

     

    If the system still does not boot, try a system reset. When you see the Dell logo power off the computer using the power button. Turn it back on & power off again using the power button when you see the Dell logo. Try this for 3-4 times &the system enter the advanced repair options where you can reset the system back to factory settings.

     

    Please note- There are chances that you may lose all data.

  • Handsome Devil

    1 Rookie

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    40 Posts

    88571

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    Posted September 24th, 2020 04:00

    No response still system shows black after dell logo, even recover bios but no response 

  • U2CAMEB4ME

    6 Operator

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    6245 Posts

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    Posted September 24th, 2020 05:00

    Welcome to the Dell Community @Handsome Devil 

    Try holding down the " D " key and power-on.

    Does it cycle through the Display Test???

    To better assist you, the members would need the exact model number of your laptop/desktop???

    Identify your Dell:

    https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...

    Best regards,

    U2

    PLEASE DO NOT POST ANY SERVICE TAGS!!!

  • Handsome Devil

    1 Rookie

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    40 Posts

    88544

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    Posted September 24th, 2020 22:00

    its working perfectly but i am facing only black screen issue after dell logo and F2 Bios and F12 Boot Menu function not work still black screen.

     

     

     

  • Handsome Devil

    1 Rookie

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    40 Posts

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    Posted September 25th, 2020 04:00

    Display test working perfectly but i am facing only black screen issue after dell logo and F2 Bios and F12 Boot Menu function not work still black screen.

  • Qusai666

    3 Posts

    90738

    1

    Posted December 16th, 2020 11:00

    Hi dear , 

    good evening @Handsome @U2CAMEB4ME @AdrianG001 ,

    can you please write me in details how you solved the issue, I’m facing same problem , even (cntrl +alt+ delete) isn’t responding!

    I mean can you write me the steps of how to downgrade bios and how to enter boot menu please sir 🥺 

     

    best regards 

  • 89949

    0

    Posted January 4th, 2021 08:00

    Steps to down grading BIOS with a black screen... yes please!