UNSOLVED
Dell Support Assist Keeps Spinning when Updating Drivers
I have a brand new Inspiron laptop with a Core i7 10th gen processor. Today, Dell Assist won't update the drivers, but just spins indefinitely. I've waited about 6 hours so far and the image below is all I get (the circle is spinning).
The computer is plugged in, so that's not the problem.
HollisQueens
1 Message
1645
1
Posted May 23rd, 2020 14:00
Same problem on Precision 5530. Been that way for a while and no help from anyone at Dell. Silly things about the name of the PNG. Software update says the command tool is current Dell needs to address this.
The Support AssistAgent is nicely using up 12% of CPU but showing no visible result other than the spinner and the word "validating" on all 5 items it says I need updates on.
Can someone from Dell actually respond on this?
Bingo_Wings
1 Rookie
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3 Posts
1449
0
Posted July 2nd, 2020 18:00
Same issue on brand new Inspiron 15 3593
Bingo_Wings
1 Rookie
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3 Posts
1434
0
Posted July 3rd, 2020 07:00
I ended up somehow navigating to the support area for my laptop on Dell‘s website and I was able to re-download support assist from there and it finally worked.
BK_603
1 Rookie
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1 Message
1682
1
Posted May 19th, 2020 10:00
Same issue, new Inspiron 3780
Memory: 16 GB
Processor: Intel Core i7-8565U CPU @ 1.80GHz
Microsoft Windows 10 Pro