Not sure really what to say except SmartByte has been shown to cause all sorts of problems, so make very sure it is not installed.

Otherwise, have you been watching the Task Manager Performance tab to see if any high system utilization is happening when you get the static?

Is there any specific type or origin of audio which exhibits the problem more than something local? 

Thanks for your reply. Like I said, I have absolutely tried everything that everyone else has suggested, including uninstalling Smartbyte. I'm 100% sure it's uninstalled. I get random CPU spikes in the task manager when I'm having audio problems, especially when I am web browsing or editing video. 

I have issues with local media being played on my computer, as well as media that I stream online. I can't even sit down and enjoy a movie on Netflix in this computer because of the audio/video syncing issues.

I know I'm not the only one having this same exact issue on this computer model, so I am wondering if a Dell representative can tell me whether or not they have figured out a solution for this problem.

Dell, please help me out on this.

United28,

There is a new audio driver for the Inspiron 7567. Click the link to download. Test the driver and post the results.

Inspiron 7567 Audio Drivers

For my notes, click my username and send me the pc service tag number via private message.

I have installed the new driver and now my experience with my Bluetooth headset is much worse. I can barely go 1s between sounds without crackling...

Come on Dell, you can get audio working in 2019...

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@Denyed1 wrote:

I have installed the new driver and now my experience with my Bluetooth headset is much worse. I can barely go 1s between sounds without crackling...

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This is the first time you have mentioned the Bluetooth Headset.  Since it bypasses part of the onboard audio, you need to look at other drivers.  What Bluetooth headset are you using?  Does the distance from the system make any difference in quality?  Are you in an area which has extensive Wi-Fi activity?  Have you tried testing in another environment?

Regarding the spikes in the processor utilization, can you tell what is causing that spike?

You say it happens with local and online content.  That would seem to prove the problem is between the computer and your headset.  The 7567 comes with an Intel Wireless-AC 3165.  Are you still using that Wi-Fi adapter?   There were some differences in systems built around the middle of 2017 which may be involved.

There are not many folks in this forum that actually work for Dell.  If you want that help, you should give them a call and set up a service ticket.

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@DELL-Jesse L wrote:

United28,

There is a new audio driver for the Inspiron 7567. Click the link to download. Test the driver and post the results.

 

Inspiron 7567 Audio Drivers

 

For my notes, click my username and send me the pc service tag number via private message.

---

Thanks for your reply. Like I said in my first message, I already installed that update, and like I said, there was only a minor improvement, but it's still really bad. So, that's why I am desperate for an alternate solution.

Service tag number sent via private message.

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@Saltgrass wrote:

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@Denyed1 wrote:

I have installed the new driver and now my experience with my Bluetooth headset is much worse. I can barely go 1s between sounds without crackling...

---

This is the first time you have mentioned the Bluetooth Headset.  Since it bypasses part of the onboard audio, you need to look at other drivers.  What Bluetooth headset are you using?  Does the distance from the system make any difference in quality?  Are you in an area which has extensive Wi-Fi activity?  Have you tried testing in another environment?

Regarding the spikes in the processor utilization, can you tell what is causing that spike?

You say it happens with local and online content.  That would seem to prove the problem is between the computer and your headset.  The 7567 comes with an Intel Wireless-AC 3165.  Are you still using that Wi-Fi adapter?   There were some differences in systems built around the middle of 2017 which may be involved.

There are not many folks in this forum that actually work for Dell.  If you want that help, you should give them a call and set up a service ticket.

---

Thanks for your reply, but you have me mixed up with another person who chimed in with their experience. I don't use a headset.

@United28 Sorry, that is why I prefer sites show OP designations on posts..

Is there anything you can share regarding the latency issue?  Some software you are seeing that with or what else you might be looking at?  Is the processor operating at a reasonable speed and not being over utilized?

If you still had SmartByte installed, I believe you would see a process starting with RN in Task Manager.

Do other parts of the 7567 audio work normally, such as the Subwoofer?

The comments regarding systems built in mid 2017 is still relevant, just in case you got yours around that time..

Do you ever go into the Task Manager and close out programs which are in suspended mode, like Edge?

If there is any specific configuration you would like me to check or some performance numbers, let me know.  I do have the i7/ 4K Display version..