UNSOLVED
Inspiron 3671, wireless mouse problem
I have three wireless mice and they are all displaying problems. For example, the right button click does not produce the options menu. I have a wired USB mouse that does not have the problem. Note that I have three wireless mice with problems, so it is unlikely to be a mouse hardware problem. So any thoughts? By the way, trying to use SupportAssist and it just sits there saying 'Gathering your tests...'. Waited for 40 minutess and nothing happened.
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Posted September 2nd, 2020 08:00
jo5030,Have you tried replacing the batteries in the wireless mice?Jesse L (retired)
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Posted September 2nd, 2020 09:00
Yes - replaced batteries. Note that I have 3 wireless mice, and they are all displaying the same problems
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Posted September 16th, 2020 07:00
The Inspiron 3671 desktop has four black USB 2.0 ports in the rear panel. You should test the wireless mouse transmitter in all four of those ports. Then, test the wireless mouse transmitter in the front blue USB 3.1 ports.
DELL-Chris M (old account)
#IWork4Dell
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Posted September 16th, 2020 12:00
Do these wireless mice need any driver updates?
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Posted September 2nd, 2020 08:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
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