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DurkinR

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15 years ago

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DurkinR

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128190

December 28th, 2011 14:00

Integrating Repository Manager and OpenManage Essentials

I've installed OME and RepoMan on the same server. Open RepoMan in Server mode, try to create new repository for OME.

Start the wizard, make it to the Summary, click finish, and get this error every time:

Error retrieving inventory from Dell OpenManage Essentials

The servers and models show up correctly on the System Inventory step of the wizard, but always fail on the actual import.

  • DELL-Rob C

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    Posted January 3rd, 2012 08:00

    Hi and thanks for the post.

    Did OME complete a full discovery&inventory before ran RM repo creation? RM may encounter problems to get the inventory details.

    There is a runtime log at %localappdata%\RepositoryManager\log by RM. It may have error message in details.

    Thx!

    Rob

  • DurkinR

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    Posted January 4th, 2012 09:00

    In the log (that is difficult to read, what format is it? XML?) the error that shows is:

    InvCompliance.CreateCompliantUpdates: Exception getting compliant updates: Object reference not set to an instance of an object.

    The full discovery and inventory is complete, that is not the issue.

  • DELL-Rob C

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    Posted January 4th, 2012 09:00

    Hmmmm....not obvious from this message.

    Btw, the log is in Microsoft WCF tracing format(svclog). Using Microsoft service trace viewer tool (svctraceviewer.exe) may have a better display.

    It looks like I'll have to direct you to support to open a ticket (800-945-3355 ) so we can dig a bit deeper.

    Thx

    Rob

  • Michael Lamia

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    Posted January 4th, 2012 13:00

    Hi guys, please be sure to post the results of the support case, as I am running in to the exact same issue.  

    Thanks much.

    Mike

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    Posted January 5th, 2012 14:00

    I, too, am getting this issue.  Interested to see what you find.

  • DELL-Rob C

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    Posted January 5th, 2012 14:00

    Which version of RM are you using?  I think we shipped v1.3 on OME, but there is a new 1.4 download.

  • Michael Lamia

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    Posted January 5th, 2012 16:00

    I am using 1.4, the current download from TechCenter.

  • DELL-Rob C

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    Posted January 9th, 2012 08:00

    Can you confirm that when you hover over the username in the top right section of the OME console that your user is a member of OmeAdministrators?  thanks, Rob

  • Michael Lamia

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    Posted January 9th, 2012 19:00

    I can confirm that I am, in fact, a member of the OmeAdministrators group.  I am logging into the application as the server's local administrator account, too.

  • DELL-Rob C

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    Posted January 10th, 2012 09:00

    Ok, trying to brainstorm here.  Is this a default install or custom install (diff path, remote database, etc.) ?