I logged a case with support in the UK, and (after a little struggle) was able to get the hotfix.
Just log a call with Support, if they get baffled I'll share my support code and they could reference it.

Thanks folks.

I'll see if I can get someone to touch base with our EMEA counterparts and make sure they have this information.

Regards,

Rob

Hi Rob,

I am using 1.2.1.0 Version. How about Upgrading the version of it. If you think upgrading the OME version will solve the issue then pl let me know i will give a try.

Regards

Ankit

Yeah, so the fix is in 1.3, so probably the best way to go.  If you for some reason are constrained and cannot upgrade, then tell the support team you need the HF and they can engage the right folks to provide.

You can also install 1.3 on a test VM to evaluate it and see that it resolves the issue before proceeding with the upgrade.

Regards,

Rob

Hi Rob,

Since OME is still not in production so better to Upgrade it. Also i have Couple of queries.

1.) Does Dell have OME Appliance as well. Right now i have installed it on Windows 2008 Server VM.

2.) Can you pl send me the Upgrdation steps ?

Regards

Ankit

Ok....

1. We don't have a pre-configured appliance....so Win2008 R2 or 2012 server VM is good.

2. Page 28 on this 1.3 UG (www.delltechcenter.come/ome)

http://ftp.dell.com/manuals/all-products/esuprt_software/esuprt_ent_sys_mgmt/esuprt_ent_sys_mgmt_opnmng_essentials/dell-opnmang-essentials-v1.3_User%27s%20Guide_en-us.pdf

Remember to back up your SQL database before an upgrade :)

But steps are pretty simple in this doc.

Thx!

Rob

Hi there,

If you are running OME 1.3, you don't need this hotfix as the fix is included in 1.3.  What version of OME are you at?

Thx!

Rob

Hi Rob,

I just got new Dell R720 Machines & facing the same issue. IDRAC firmware version is 1.56.55 (Build 05).

 

Do i need to apply the Hotfix to resolve the issue. If yes pl help me in obtaining the same. I have already logged case with Dell. Case ID is as follows<ADMIN NOTE: Case id removed as per privacy policy>

 

Regards

Ankit

Hi Rob,

After upgarding the same its showing HTTP Internal Server error. Do you know how to fix it ?

Attaching the screenshot of the same.

Regards

Ankit

Thanks Rob for Great Help.

Does the document contains backup procedure of SQL Database.

Regards

Ankit