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badsworth2
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October 9th, 2025 11:19
Warranty Registration
I bought an EBT2250 Desktop on 30 September and am experiencing great difficulty in registering it for warranty purposes. When I try to do it online it prompts the response that "this Service Tag cannot be processed for retail registration" without telling me why. It directs me to record a product transfer, which I am not happy about. I am the first owner and do not wish to create the fiction that I have transferred the PC from myself to myself!!! However, I have tried to do so without success. Online registration does not recognise my telephone number and the button to continue is 'greyed out' making it impossible to complete the product transfer. Can anyone please advise me how to proceed? Gavin Edwards
DELL-Cares
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Posted October 9th, 2025 11:28
Hi,
Thank you for contacting Dell.
We really do apologize for the inconvenience this may have caused you. We have sent you a private message, we will be happy to help you.
Regards.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice
badsworth2
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Posted October 9th, 2025 17:41
@ejn63 Thanks for the reply but no - it was purchased online directly from Dell UK. I have since received a response that my PC is now registered as mine and that the warranty has been activated so all is well - but it surely didn't need to be this difficult or for customer support to have been so disinterested. On a lighter note the EBT2250 is performing superbly!! :-)
(edited)