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rajeev9555
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October 31st, 2026 11:24
OLD SSD NOT RETURNED TO ME
Dear Dell Service Team,
I submitted my Dell laptop for repair due to a “Boot Drive Not Detected” error.
Your service centre informed me that the original hard drive had failed and replaced it with a new 256 GB SSD, charging me ₹12855.22 + GST (₹15169.15).
THERE IS NO REPLACEMENT THEY HAD CHARGED ME PRICE FOR NEW 256GB SSD AT ABOVE SAID PRICE BEACUSE MY LAPTOP WAS OUT OF WARRANTY. THE SAID SSD IS AVAILABLE IN THE MARKET AT VERY LOWER PRICES.
However, you retained my original hard drive without returning it to me.
Since I have paid the full replacement cost, I request you to:
1. Return my original hard drive.
2. If you refuse, provide the specific written policy or contractual clause under which you retained it.
3. Provide the diagnostic report confirming that my original hard drive was defective.
4. Confirm whether my original hard drive is still available and whether its data can be recovered.
Please resolve this matter and provide a written response.
Regards
<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>
(edited)
DELL-Cares auto response
Community Manager
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Posted October 31st, 2026 11:24
Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.
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DELL-Daniel V
Community Manager
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Posted November 1st, 2026 23:26
See this page here regarding warranty part returns. Typically, whenever Dell replaces a failed part, the original component must be returned. If a customer has the Keep Your Hard Drive or Keep Your Component Warranty, then in those instance can the part be retained. Per the notes on the case, I see the system was failing to complete POST with the original SSD installed. With the faulty drive removed the unit was able to complete POST. A known good drive was then installed and tested fine. Since the original SSD failed, data is unable to be recovered from it, nor is it likely to be returned as the part would be recycled. I see the quote that was sent from tech support also detailed the price and model of the SSD. Should you have preferred to not replace the SSD, then the unit would have been sent back with the original failed drive.
(edited)
DELL-Daniel V
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