UNSOLVED
No updates in order details page
I placed an order on January 13, 2022. It was an Alienware M15 R6. It has been more than 10 days and the order details page still shows the order is confirmed.
The estimated ship date is January 24, which is already past and the delivery date shows January 28, 2022. But, no updates on the order details.
I have submitted 6 tickets with this issue and had 3 calls with agents. Nothing has been done and received the same autogenerated emails.
Is this normal for Dell? They do not care about the customers at all.
DELL-Cares
Moderator
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27843 Posts
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Posted January 25th, 2022 00:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceDELL-Cares
Moderator
•
27843 Posts
•
745 Points
341
0
Posted January 25th, 2022 00:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceGaryMcmaya
1 Rookie
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5 Posts
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Posted January 25th, 2022 05:00
I have the exact same situation with an XPS8950 I ordered. Same dates and everything. Are they just throwing out 1/24 & 1/27 for all orders?
jhkimn225
5 Posts
340
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Posted January 25th, 2022 00:00
How do I send a private message? And I believe this is not a technical issue. Its Dell’s problem solving issues and not lying to the customers about the order status.