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Nobody12345
3 Posts
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June 24th, 2020 15:00
Need Some Advice from Other Customers
I just ordered something off the shelf last week and had no problems, but on my next order the shipping method somehow went through wrong and will take much longer even though it doesn't cost any less. I emailed customer support to modify it, but all they did was copy & paste some prefabricated text making physically impossible promises about a totally different topic and then close the ticket claiming it was settled over the phone when I'm borderline deaf and never even called them.
So now, not only will I have to wait considerably longer for delivery once they're finally able to build the product, but it's also looking as though the $166 extra dollars that I spent on enhanced and extended support is going to be a total ripoff considering how this company treats their customers. I really ought to cancel the order as a matter of principle, but in addition to getting my heart set on this particular model, I'm very worried about what might happen if for example the hold on funds is not released in a timely fashion, especially because I used PayPal and in the course of looking into this have found out their customer support is also not what it once was the last time I had an issue.
It would be helpful to hear from other customers about your own experiences before I decide how to proceed. Is their ProSupport Plus as dysfunctional as everything else, or are things actually taken seriously once tech support is involved? If you've ever canceled an order or tried to, did anything go wrong, and if so how difficult was it to resolve? If I wait it out and it gets delayed several more weeks which is highly likely, then will they end up changing the shipping to something faster on their own anyway, or would I have to keep pushing for that somehow?
It is a lie. Call them and continue to try and get through. My order has been cancelled and reordered 3 times. They work off commission and don't want to lose the money from the order. There is a clear disconnect between sales/online orders and production/distribution. It is possibly the worst company you could have chose to due business with. I hope I can persuade as many people as possible to take their buisness elsewhere.
DELL-Cares
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Posted June 25th, 2020 16:00
Hi,
Sorry to know that you did not get assistance. I wish I had an option to change the shipping method.
Kiran J.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceNobody12345
3 Posts
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Posted June 25th, 2020 21:00
@Casey14- Yes, I did get too careless.
@DELL-Cares- I understand that these are not your decisions to make and wasn't trying to criticize you personally.
Dell-Pamyaphi YL
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Posted June 26th, 2020 00:00
We understand the situation. We're sorry about this.
Nobody12345
3 Posts
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Posted June 24th, 2020 17:00
Now I've received the following information through PM:
Your order is in production and is beyond cancellation. The shipping method cannot be changed after the order is placed.
Okay, so how can something that's probably at least a month away from even having the parts to start manufacturing be considered "in production" in any reasonable sense, particularly when I contacted them immediately after I placed the order, which was the earliest time their website bothered to display anything indicating that it was incorrect? Even more ridiculous, how is not possible within an entire month to simply switch the order to a different shipping method, when the right one and the wrong one are both free? All of this is so completely and utterly absurd. You would have to actively hate your customers to treat them this poorly.
The only good thing is that even though it's not the type of resolution I was hoping for, at least it was actually a relevant answer.