Hello,

 

I am very upset regarding the customer service of Dell. It is unbelievable that I have been waiting for more 30 days to get my broken laptop replaced (It is still in warranty). All the answers from the whatsapp chat mention that I have to wait but without explaining the reason of this delay. They also don't mention any shipment date. This is very frustrating and it seems that people I am interacting with are unable to resolve the issue.

 

Did anyone experience the same thing? Can anyone suggest what I should do?

 

Best regards,

Rafa