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Sharktoothsoup
1 Message
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1264
September 1st, 2021 23:00
Extreme Shipping Delay
I ordered my laptop in early July with a proposed ship date of August 25. On August 29, Dell sends an email saying shipping is delayed until September 28.
This is my first time buying a Dell, and I can't imagine dealing with this atrocious service ever again. It's like the Spirit Airlines of computer companies.
Where is my laptop? When is a reasonable date to expect delivery? Why is this business making promises it cannot keep?
captjack7500
4 Posts
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Posted October 29th, 2021 13:00
What a waste of time. 5 months and still waiting. Hahaha. What a joke.
captjack7500
4 Posts
768
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Posted November 12th, 2021 17:00
Good evening all.
I figured it only fair to give an update. After 148 days of waiting my X17 3080 UHD arrived today. I went on the Dell website and it is not even an option you can order any longer. Waiting wasn't ideal, but I am happy to have finally gotten it.
If I could suggest anything to Dell, it would be this, do not advertise anything that you cannot deliver in the time the website suggests. It is frustrating when you set expectations at 14 days and it is 10 times that long.
Cheers
DELL-Cares
Moderator
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27843 Posts
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Posted September 2nd, 2021 02:00
Hi,
Thank you for contacting us.
We apologize for the delay in the order delivery.
Rest assured we are here to review the order details for you.
Please help us with the Order number and registered name on the order.
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