My family and I have been loyal to Dell for years. I feel we are "meet and potato" people and don't expect too much from anyone just common curtsy and respect as we would give to others. Well I recently ordered hundreds of dollars worth of Dell equipment including a Dell 660s which for some reason was canceled without my knowledge at all. Well everything we buy is put onto our Dell card and then paid off. So first I call customer service I believe most of them were from India as I could tell from the accent but they were all very friendly and attentive and even though I had been transferred 4 times to get one issue resolved I felt that I was treated well and eventually we got to the bottom of what happened. In a nut shell I was told the order was automatically canceled due to the payment method "Dell Card" not approving the order in time. So the agent said  to me that he would make a note on my account and I could reorder the same computer or another of my choice and get next day shipping for my inconvenience. 

Fast forward about 1 week. I pick out a new computer and my money has been returned to my Dell card. So instead of ordering online I call the Dell Outlet sales agent number to order through the agent and collect the next day shipping for free. The agents name was "Jose" and he informed me he was hispanic so I assume it was an out of state call center. Now I want to make it VERY CLEAR that I am only listing the ethnicity in order to give a demographic location of the call center and quoting what Jose said to me I am in no way prejudice in fact I have had nothing but good experiences with the individuals in India. So moving on the conversation with Jose started out very calm and respectful on my end I "TRIED" to inform him of my situation but was interrupted numerous times and was NEVER given a chance to explain my case thoroughly. All I was told by this agent was that he "Will not give me next day shipping" and would constantly interrupt me NEVER and I mean Never giving me a chance to really explain. The conversation became so heated that I finally just hung up the phone.

He calls back! Jose states we must have been disconnected and I tell him no I hung up because I didn't want to carry on in that manner. On the previous call I had demanded to speak to his direct supervisor but he refused to allow me to he only stated that he would transfer me to another department and I would not allow it. He never connected me to a supervisor! Even after several demands! On this second call back from Jose it basically went the same except I calmed down a bit to try to talk some since into this man. My efforts were futile and I must say that this was THE WORST INDIVIDUAL I HAVE EVER SPOKEN TO!! Not only from Dell but any sales team period! Throughout the rest of the second call he stated things like "Everyone that I spoke to in the previous week via customer service just gave me the runaround, transferred me so they would not have to deal with me and lied to me" that's correct he said they "LIED" to me as if he was on the phone with me and the other "respectful" agents. He continued with his rants half of which I connot remember due to fact that I was so flustered from his unprofessionalism, his rudeness, his lack of respect and his all around distain for his own company. Sad, just very sad!

In closing the computer I 'was going' to purchase was $809.00 I Just bought a $770.00 T3i a week ago from Dell. I bought a monitor,  Alienware X51, An inspirion laptop, my Sharp TV the list goes on and on. Sadly I believe that the camera may be my last purchase from Dell because of this individual! "JOSE" The worst salesman on the planet. Like I said at the first we are meat and potatoes we understand things happen orders get canceled things get mixed up and that is life. No big deal!! But the way I was treated half an hour ago THAT IS A BIG DEAL!!! Period!! And I will not stand for it from anyone. All I request is not that you take my word for it but that you go and listen to the recorded conversation and then you tell me what was done wrong and if what was done and said in that conversation was warranted. I for one will not give my hard earned money to someone that does not appreciate it and according to "Jose" not only does he not appreciate it but neither does Dell!

Sincerely,
Former Customer Lori Hayes, the for mentioned conversation took place on (Friday, Nov 29th around 5:30pm EST)