Hi All,

We have had an issue running for some months now, with Dell ignoring us and refusing to replace laptops when they finally do answer weeks later. Then sending Engineers who break the laptops even further.

Currently our user has no Wifi after the Engineer visited, dell are ignoring us and the escalation. Almira B ( ) is also ignoring us.

How do we escalate this bad service with Dell, or is this just normal? We brought the laptop less than a year ago, it was clearly broken and Dell are refusing to replace and making things a lot worse. No idea where to take this and it doesnt feel right we should have to buy another laptop when we purchased Pro support etc.

Dell ticket is