I'm a university student at a large school, and it happens to have a post office room like system for filtering mail to students. I ordered a XPS 15 in early March, and it didn't arrive to the school until 4/6/20. During this time, I was kicked out of my dorm due to the COVID outbreak, and could not retrieve the package. Due to the school shutting down, the mail system went under a protocol to return all products to the original sender if they weren't sent by the USPS (my package was shipped by FedEx). The school said that they returned the package to FedEx the day after receiving, and either they lied or the package was lost by FedEx as it is nowhere to be found. After getting into contact with Dell initially, the sent me out a brand new XPS 15 free of charge (which arrived on 5/10/20). On 5/20/20, I received a letter from Dell stating that I am required to send back my original laptop. How am I supposed to do this when I never even received it in the first place. What are the potential consequences of not sending the original product back, and how am I even supposed to stop them from trying to reclaim a lost product. (I just spent over an hour on the phone being redirected multiple times to different support numbers, only for it to disconnect me entirely)