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Dell Compellent SC200-Controller CT-SC4020 is in Degraded status
Error: Controller ports for this SC are currently unbalanced due to a failover. A rebalance can't be performed because one of the controllers is down
After a power issue the Top controller of the Dell Compellent SC200 and their ports went down , I restart the Dell Compellent using the Center management and when it turned on the Top Controller had just a minute up then turned it down again. The Bottom Controller is up and working but the Hardware status is degraded and both local port condition are Unbalanced.
DELL-Charles R
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Posted February 22nd, 2024 21:44
Hello,
Did you do your restart this way?
Article Number: 000112952 - How to restart a Dell Compellent using the Dell Storage Manager
https://dell.to/3UVsUoh
Verify the physical connections and power supply to the top controller and power source?
Can you review any error logs for additional diagnostic information related to the controller failure and let me know what you see?
None of the images uploaded. Could you try again in .png format and make sure it's not real large.
You may need to contact Support directly and an engineer can do a remote session with you to get a look.
The forum is not set up for remote engagement. In US/Canada you can reach Support at 1-800-945-3355
DELL-Charles R
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