UNSOLVED
m15 R4, screen going black and sometimes still running
I know there is a thread on this topic but it's from 7 years ago, so I wanted to start a new one. I have an Alienware m15 Ryzen Edition R5 and the screen randomly goes black without any warning but sometimes all programs continue to run. For example, if I'm on a video call, they can still see me and we can converse but my screen is black. This is a new problem (noticed it occurring in the last week or two).
Lately, the sound stops working when it goes black e.g. music would play normally before when it goes black, but now it makes a buzzing sound. Before this sound problem, I could close the laptop and reopen it and it would work again. But now that doesn't work, and I need to reboot it for it to work again.
I tried updating the Nvidia driver but it fails each time. I also updated my bios but that didn't work.
Thank you for your help.
529
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Posted December 7th, 2022 10:00
Hi, thanks for your reply. I tried running both the quick test and advanced test. All tests passed.
This problem only started recently (a week or two ago). I don't believe I ran any updates before it happened unless they were automatically installed.
527
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Posted December 7th, 2022 10:00
Just to be sure, all the tests ran fine and the screen never went black during testing?
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
525
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Posted December 7th, 2022 11:00
Yes, that's right.
512
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Posted December 7th, 2022 23:00
Try using the System File Checker tool to repair missing or corrupted system files. It scan your system files and repair missing or corrupted system files.
509
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Posted December 8th, 2022 02:00
An outdated or faulty graphics driver can also cause monitor issues like this. To keep your monitor and your graphics chipset working with new operating systems and programs, it's essential that you have the latest correct graphics driver.
Hope this helps.
507
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Posted December 8th, 2022 03:00
So I tried this and windows did find a corrupted file. Specifically, I got
2022-12-08 11:36:06, Info DEPLOY [Pnp] Corrupt file: C:\Windows\System32\drivers\bthmodem.sys
This is to do with the bluetooth communications system, so not screen but thank you for the suggestion, I'm glad to have gone through this.
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Posted August 4th, 2023 10:00
Could you find a solution? i have the same pc and same issue.
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Posted August 2nd, 2024 01:33
I am experiencing a similar issue. Very frustrating… have to hard reboot and sometimes lose what I am working on!
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Posted October 9th, 2024 04:18
Hello, I was having the same problem on a M15 R4 with an Intel. The LCD backlight gone off, you can see the graphics with no light. In another forum of another brand, I found this solution. Use the laptop with the brightness above 60%. It worked, it has been 6 months almost and never happened to me again.I keep the brightness at 63%. I am getting rid of this laptop it has more problems apart from this one.
JOcean
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537
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Posted December 7th, 2022 09:00
I would suggest running diagnostics first, F12 at boot, just to rule out any hardware problems. Did you make any changes or run any updates before this happened? Is this a problem that only started recently?
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop