UNSOLVED
17 R5, Check AlienFX Hardware
The 17 R5 model Cassini MLK Laptop is dark. There are no Keyboard RGB lighting zones, with 13 areas that can be programmed in the Alienware Command Center Suite, including both sides of the screen, several zones on the keyboard, and two Alienware logos.
OS is Win10 Pro x64 v1909 build 18363.693 and Windows Update says You're up to date.
There are no AlienFX lights on the outside or inside (when the lid is opened). Open SupportAssist v3.4.1.49 (About: says this is the latest version) > Troubleshooting > I want to troubleshoot my PC > I want to check a specific piece of hardware.
System Devices: includes hardware check for System Board and Lid Sensor. Both System Board-Test and Lid Sensor-Test passed.
Other Devices: Keyboard Interactive Test includes a panel for LEDs. Could not find how to activate hardware check for LEDs. AWCC Suite 5.2.75.0, A00 has no function to change Keyboard RGB lighting zones.
Hardware check for AlienFX Lights is "missing" in SupportAssist's check list. It would be useful if all there was a manual function check to switch on all AlienFX Lights. (Hardware check for Tobii InfraRed eye tracker is also "missing".)
SupportAssist's Scan Hardware says No Issues, but AlienFX Lights do not work. AWCC Suite 5.2.75.0, A00 says No AlienFX devices found.
Does anyone know where the hardware check for AlienFX devices can be found? Thank you.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
1059
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Posted March 14th, 2020 04:00
managed to solve, its turned off all the lights, mine after the update all the lights went out even reinstalling the Alienware Command Center Application, does not recognize the AlienFX
965
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Posted March 31st, 2020 19:00
The error "No AlienFX Hardware Detected" may have its roots in the registry, related to UAC. See below.
I had the same issue after AWCC did an update. Uninstalled/re-installed AWCC in the normal way from my user account. Turns out that the problem in my case is that the registry is the problem. By that I mean that when the update installed it did not use administrative rights even though my use account has full administrative rights. So I ended up having to uninstall from the Administrator account and use a registry cleaner to get rid of all references in the the registry user accounts to the AWCC software. Used Revo Uninstaller (with the advanced scan option) to do the uninstall it rather than Windows control panel. Downloaded the latest version of AWCC and OC Controls from the Dell Support page for my 17 R5 and installed them in the Administrator account using the 'Run as Administrator' command (right click on install file). This fixed everything and AWCC ran without a hitch after that. I think I also had to re-install in the user account as well. I had a big long post on how to do this but Dell's system tagged it as spam and deleted it. I hope this message isn't wiped out by them, too.
921
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Posted April 2nd, 2020 10:00
Hello @Konadreamer thank you for your message. This did not work for my 17 R5 which continues to be dark. The AWCC update removed all AlienFX applications including hardware test of the LEDs. Download of the AlienFX 2.0 Tester is not available as a separate download. SupportAssist and Alienware Update says all applications have been installed, but this is not true. 17 R5 continues to be dark.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
DIGOuehara
2 Posts
1123
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Posted March 12th, 2020 04:00
I have the same update problem, no device compatible with AlienFX, an update with lights out and no longer accepted, already formed, already installed a previous version of Windows 10 and nothing remains deleted.