Hello,

I’m looking for assistance with a persistent integrated camera failure on my Dell XPS 14 9440. I have completed extensive troubleshooting, including Dell’s recommended camera-driver sequence and pre-boot hardware diagnostics, but the issue remains.

System information

• Model: Dell XPS 14 9440
• OS: Windows 11 Pro Insider Preview
• Windows build: 26340
• BIOS: Dell 1.27.0, dated 7/23/2026
• Camera: Intel(R) AVStream Camera
• AVStream camera driver:
  • Provider: Intel
  • Version: 64.26100.13.18372
  • Date: 2/27/2025
• Intel Visual Sensing Controller Service Sku Extension:
  • Provider: Intel
  • Driver version: 3.2.6.710
  • Driver date: 8/2/2024

Current symptoms

The Intel AVStream Camera appears under Cameras in Device Manager and reports:

This device is working properly.

However, the Windows Camera application cannot access the camera and displays:

0xA00F4244

At the same time, Intel(R) Visual Sensing Controller Service Sku Extension under System Devices displays a yellow warning icon and reports:

This device cannot start. (Code 10)
Insufficient system resources exist to complete the API.

Troubleshooting completed

So far I have:

1. Confirmed Windows camera privacy/access settings are enabled.
2. Confirmed the Intel AVStream Camera is detected in Device Manager.
3. Scanned Device Manager for hardware changes.
4. Rolled back the Intel AVStream Camera driver and restarted. No change.
5. Installed the Dell-recommended Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera for the XPS 14 9440.
6. Reinstalled the relevant Dell/Intel components in the recommended sequence:
   • Intel Management Engine Components Installer
   • Restart
   • Intel Integrated Sensor Solution Driver
   • Restart
   • Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera
   • Restart
7. Verified that the camera is enabled in BIOS.
8. Disabled and re-enabled the camera in BIOS, saved the configuration, and restarted.
9. Verified the system is running BIOS 1.27.0.
10. Ran Dell's F12 pre-boot hardware diagnostics. All tests passed successfully with Result Code 2000-0000.

Despite all of the above, the Intel Visual Sensing Controller continues to report Code 10, and Windows Camera continues to report 0xA00F4244 .

I have found reports of similar Intel Visual Sensing Controller/camera problems on other Dell XPS systems, including cases where the AVStream Camera appears healthy in Device Manager while the Visual Sensing Controller reports Code 10.

At this point, I am trying to determine whether this is:

• an Intel Visual Sensing Controller / camera-driver problem,
• a Windows compatibility issue,
• a firmware issue, or
• a camera subsystem hardware problem that isn't detected by Dell's pre-boot diagnostics.

Has anyone encountered this specifically on an XPS 14 9440? In particular, has anyone resolved the combination of:

Intel AVStream Camera working in Device Manager + Visual Sensing Controller Code 10 + Windows Camera 0xA00F4244?

Any guidance from Dell or others who have encountered the same issue would be appreciated.

Thanks.