UNSOLVED
XPS 13 9305 Cannot enter boot menu with USB thumb drive plugged in. System hangs.
Hey folks,
I am trying to boot from a USB thumb drive. When I put the drive in and hit F12 to enter the "one time boot menu"", the system hangs. I don't even get into the boot menu. The progress bar hangs a little past its middle. It won't even go into the BIOS with these drives plugged in (see the pictures below).
I have tried two different USB thumb drives (Fedora 34 and Fedora 35). This worked previously. I had Fedora 34 installed on the laptop for a while.
It will go into the "one time boot menu" if there is no USB drive plugged in.
Did Dell change something in a recent BIOS update?
TOS76>
774
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Posted November 7th, 2022 14:00
It is probably not a BIOS setting causing the issue. I have not changed anything in my BIOS for a long time and have booted from a USB a few times. I suspect something is bad in one of the BIOS firmware updates pushed by Dell.
I also noticed the option to reinstall the factory image is missing.
755
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Posted November 8th, 2022 07:00
What is your current BIOS revision and how are you creating the bootable USB drives?
747
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Posted November 8th, 2022 12:00
BIOS is 1.9.0.
The USB drive was created with the Fedora Media Writer. There are actually two of them. One of them was used on this same laptop previously to install Fedora 34. Both have been recently used on another computer.
736
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Posted November 9th, 2022 03:00
There is a BIOS update available for your system. I would try using a blank USB to update the BIOS from USB, if that works it would demonstrate to some extent that your system does not refuse to pass BIOS when a USB drive is plugged in. The installation instructions dictate how to install a BIOS update from USB.
718
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Posted November 12th, 2022 00:00
The problem is not that the system will not pass boot when a USB drive is plugged in. The problem is that the system will not enter the "One Time Boot Menu" available by hitting F12 (or F11?) during POST when a bootable USB drive is plugged in and I hit F12 (or F11?). The system freezes. For some reason the moderators deleted my picture of the screen when this happened.
Or did you mean try to use a bootable thumb drive with BIOS upgrade?
I downgraded the BIOS to the version the system originally came with and now I can boot from the bootable USB thumb drive (Fedora 34).
I'm not sure if I trust the newest firmware version. Not until someone from Dell Support confirms this issue is addressed in that newest release.
I also wish Dell did not force auto-updates of the BIOS. Not being able to boot from a USB drive for system rescue purposes has been a nightmare.
Going to point out also that no-one from Dell emailed me asking for my service tag when I posted this. In other posts that has been almost immediate. I thought that was an automated email. Why did no-one from Dell ask for my service tag?
714
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Posted November 12th, 2022 02:00
Okay so just remain on the BIOS revision that fits your purposes and disable automatic 'capsule' updates in the BIOS.
CR4ZYeyes
1 Rookie
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10 Posts
781
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Posted November 7th, 2022 10:00
I'm now experiencing this issue in the past week with both the OptiPlex 5000 and the Latitude 5430. The OptiPlex endlessly reboots until the USB is unplugged and the Latitude displays the "Entering One-Time Boot Menu" in the top-right corner and then just shuts off.
I cannot figure out which BIOS setting is causing this.