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Dell XPS order gone wrong(?)
Hello people.
I just ordered a new Dell XPS 13 Plus (9320) but while I selected a UHD+ screen in the configuration the receipt shows FHD+.
Is that an ordere issue? Should I cancel my order? Can Dell deduct the amount post-mortem as there is a serious price difference between FHD+ and UHD+ (~£200).
Any ideas anyone?
UPDATE: Seems it is a problem with the Dell website and it changes the configuration to the cheapest one if the current one does not exist I presume or for another reason. Just tested that and got identical results whether I selected FHD+ or UHD+ :P. It would be nice though if Dell warned you that they changed the configuration for X reason
ejn63
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Posted November 17th, 2022 13:00
You will need to call. They won't alter an order after it's made, so you need to know what they'll deliver. If it isn't as specified, cancel and re-order.