UNSOLVED
Dell XPS 15 7590 0.78 Ghz
CPU Internal graphics keeps spiking to 100%My laptop is just over a year old, and for some reason, only started acting up 2 months ago.
I have read up on other people experiencing the same issue, but I have tried using the same methods, but to no avail. For some reason, whenever I'm in a Zoom call, the cpu will underclock to 0.78 GHz, with the integrated graphics maxing out at 100%. I don't really understand if why the the computer isn't switching to dedicated graphics if it needs the extra power, or the fans just blast. What's funny is that when I am just browsing YouTube and watching a video, with a single tab open, and no other applications open, the fans will start to rev up and the cpu will boost to over 4 Ghz in some cases.
Before anyone asks, Dell has replaced my motherboard twice, and I have reinstalled a fresh copy of windows. Dell SupportAssist also does not find any issues with my laptop. I have downloaded dell power manager and set it to ultra performance under thermal management. I have also enabled hardware-accelerated gpu scheduling, along with manually selecting a few apps to use dedicated graphics, yet the issue still persists with the integrated graphics maxing out at 100%, and the CPU at 0.78 GHz. When i tried to call Dell technical support, all I got back was beeping noise, I have called them close to 20 times at this point, but all i get are beeping noises, similar to how a laptop with a problem sounds.
I understand that Zoom tends to be a cpu intensive application, but shouldn't the CPU boost when I need it to, like when I'm in a zoom call? This issue occurs when I try to tab out of zoom, to type a message on the Whatsapp desktop app, and my computer just lags out completely. I have attached a screenshot of the Integrated Graphics constantly maxing out at 100%. I really have no clue what is wrong with the laptop, and I'm not sure if anyone else has had similar issues with mine? Maybe that's just how laptops nowadays are built, only to last one year, then the companies expect you to buy a new one? That's just a little conspiracy theory that has been cooking in my head for the past 2 months since this problem has been occurring.
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Posted October 11th, 2020 18:00
Hey, I am experiencing exactly the same problem. We need a fix for this! It’s impossible to use the laptop
786
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Posted March 17th, 2021 15:00
Any news on this? This is so frustrating. Windows is unusable.
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Posted March 18th, 2021 11:00
Hello!
I have encountered the exact same issue on other laptops, and it's because of an anti-overheat protection built into the Intel CPU's has been triggered, and by resetting the CMOS it will also reset the protection.
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Posted March 20th, 2021 04:00
Thank you for your reply! Do you have any resource that shows how to safely do it?
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Posted March 20th, 2021 05:00
On the laptops I’ve ecountered it on, it was done by holding the power button down for like 15 seconds when booting. In the case of an XPS, it seems you have to remove the actual CMOS battery (a coin-cell battery). I’ve copy-pasted from the service manual found on the Dell Website
Clearing CMOS settings
- Remove the base cover.
- Remove the battery (half-length) or the battery (full-length).
- Remove the coin-cell battery.
- Wait for one minute.
- Replace the coin-cell battery.
- Replace the battery (half-length) or the battery (full-length).
- Replace the base cover.
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Posted September 8th, 2020 07:00
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