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Stratus595
56 Posts
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March 17th, 2006 15:00
WHO DO I CALL???
I am trying to contact someone for Software support for the pre-loaded Sonic software on Dimension 9150. Everything I am searching and reading and emailing says that Dell doesn't support software????
I do not understand this company, why they make it so hard to find numbers and get help. It's like you have to jump through a million hoops and don't even try to talk to a US tech support person. I have nothing at all against any nationality but it is so frustrating when they can't understand what you are trying to tell them.
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Posted March 17th, 2006 20:00
If you would list your problem, someone here may be able to assist you. That's what the forum is for.
Inspiron 16 5630 Laptop and WD22TB4 Docking StationSelf-built desktop for recording studio application200
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Posted March 17th, 2006 21:00
fireberd, I have listed my problem in this thread:
http://forums.us.dell.com/supportforums/board/message?board.id=sw_other&message.id=50647
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Posted March 22nd, 2006 19:00
Stratus,I can't really help with your sonic problem, but I highly recommend using Dell's chat support instead of calling them. I've gotten good results from both phone and chat support but it can take forever to get to the right person on the phone or you can get cut off or transferred to the wrong place. Plus you get a transcript of the conversation which might come in handy later. They sent me the Sonic CD's right away when I asked for them, then I decided to just use Nero.Good Luck,LDB200
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Posted March 23rd, 2006 13:00
I finally got through via emailing from the support section, received the cd the next day, did a complete uninstall in the registery and everywhere. Re-installed it and it works fine now.
Jamesjeon
1 Message
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Posted March 17th, 2006 18:00