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sputacus

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21 years ago

S

sputacus

21 Posts

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8728

July 28th, 2005 02:00

Internet Explorer 6 shutting down

IE ver 6 is shutting down- closes on its own- when I try to run windows updates or MS office updates on the web, or do searches.
 
Any Ideas?
 
My system is an Inspiron 9300 / 2.0GHz / 2.0GB
  • volcano11

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    Posted July 28th, 2005 02:00

    Which antispyware tool have you used.  There is no single piece of antispyware software that fixes everything.  I suggest that you go Here and follow the directions to download and run the analysis tool called HijackThis. Generate a log file, then open it and copy and paste the text of the log file in a message in the HijackThis forum http://forums.us.dell.com/supportforums/board?board.id=si_hijack where a HijackThis expert can offer advice on how to fix the problem.

    Steve
  • sputacus

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    Posted July 28th, 2005 02:00

    Yes and yes. No virus or spyware found...
  • volcano11

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    Posted July 28th, 2005 02:00

    Are you running Antivirus software with up to date virus definitions?  Have you scanned your system for spyware and removed all that is found? 

    Steve

  • sputacus

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    Posted July 28th, 2005 02:00

    Thanks!!!

    I'll give it a shot!!!

  • sputacus

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    Posted July 29th, 2005 04:00

    Update:

    I followed your advice and submitted a HJT file, after running all the various utilities they asked us to run. As of yet, I haven't received any feedback.

    Meanwhile, on a lot of IE shutdowns, I get the following message:

    "The instruction at '0x7c93426d' referenced memory at '0x00000000.' The memory could not be read."

    Any suggestions???

    Thanx!!!

     

  • volcano11

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    Posted July 29th, 2005 04:00

    There are so many people infected with spyware that are posting on the HJT board, that it takes a while for the few experts over there to help everyone.  I can't offer any more advice on Intenet Explorer until the HJT experts have eliminated all possiblity of spyware.  Since spyware is currently causing about 90% of the errors being reported in Internet Explorer, we need to eliminate that first.

    Steve

  • sputacus

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    Posted July 29th, 2005 05:00

    Thanks!!!
  • sputacus

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    Posted August 1st, 2005 13:00

    Anyone know where IE6 sp2 can be downloaded for reinstallation. The one on my system is getting worse daily- won't even run Windows Upddate without shutting down or crashing.

    Meanwhile, I've learned what a great & fast browser Mozilla Firefox is- just don't have the couple add-ons I use the most from IE...
  • sputacus

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    Posted August 1st, 2005 22:00

    SOLUTION:

    Looks like an add-on was causing the problem. Disabled all add-ons until problem went away.
    Hope it lasts!!!