hello, my computer is having a problem that the Dell help center could not help me with. Whenever i try to turn on my computer, a blue and while screen comes on telling me my comuter has been shut down to prevent damage to it. At the bottom it says that my physical memory has been dumped and i cannot got on the computer at all. Right now im on my laptop.  The dell center told me to go on safe mode but my computer wont let me go onto safe mode.  I can't figure out how to fix this problem.  If anyone can help that would be so great!  Thank You!