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ZeusAlmight
31 Posts
0
3120
December 28th, 2010 11:00
Venue Pro Follow Up Call??
Received a follow up call making sure my order was alright, when asked if I was having any issues I told them I loved the phone but it crashes a dozen times a day at least. He said there was no mobile support number so if I needed any help with it to call Dell Customer Care.
He mentioned that I was the first person he's heard of having a problem with the phone, does that mean most units are functioning properly or he just hasn't talked to many other people? Has a patch been released or a method around this discovered? I don't understand, I was hesitant on sending it in because I didn't want to get the same problem back but if it's just me I probably should. Any input on anyone else who swapped out on whether it is an isolated problem?
My DVP started crashing and freezing to the point it's useless ....called Dell and they said I was the first one they heard of with such a problem (lies) they are sending me a replacement DVP in two days (another lie) hopefully when it comes it doesn't have the same lockup and freezing problems....I really like this phone just wish it would work right.
Silvergun360
32 Posts
264
0
Posted December 28th, 2010 12:00
I had the exact same issue(s) and have already sent back the phone. There is still no ETA as to when I might receive the replacement. We will likely see a new thread start about THAT issue in the next few days (hours maybe?). lol
I have a feeling that the Dell reps might be instructed to say that "they have not heard anyone else report this issue" because both times I called they told me the exact same thing, but there are dozens of people on the XDA forums reporting similar problems. Why those same people have not posted here is beyond me.
At this point I am starting to wonder if anyone got a device that does not exhibit these same issues. :emotion-6: