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New user, new i5 pro 11 and driving me nuts.....touchscreen stops being touch enabled
hi everyone four days into tablet and losing it..... and yes read about 13 pages so far of the forum as don't want to duplicate.
1 when in standalone or connected via mobile keyboard (battery inside version) I get regular and random points where the touchscreen stops functioning. so I have to use the trackpad or another mouse to attempt a restart as no option to reawaken the touchscreen. have of course tested via the tool from dell in windows and in the bios test route but both show the device is all good from a hardware perspective.
2 the machine arrived this week, a12 bios so only a few Microsoft updates and two dell items to install. if that matters.
3 probably unrelated but the one dell update that I have left to install is the latest Bluetooth driver but every time I do so with dell software route its a Auto restart and failed install. Not likely at all related.
4 as an aside the onscreen keyboard has a mind of its own and refuses to put in caps since writing this note, hence my terrible all lower case above. amusing today and just weird as spent c11 hours using machine yesterday via java/vdi session and didn't get the problem
5 anyway sticking to the touchscreen not doing anything any ideas? office giving me another hp elitebook in meantime as can't rely on this so far.
6 oh if it matters in win8.1 about 40 per cent of the time a restart fails to bring it back to the dell logo.
......and yes I would of typed one character for percent above but it refused to use it
imlico. p should of been at start gotta love software ........
984
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Posted September 6th, 2014 11:00
UPDATE:
Now when the touchscreen fails, and when undocked, only two buttons work - thew central windows button, and the power button, But once you press the power button the screen goes black and stays black.
The central windows button still makes the haptic feedback noise.
Guessing this is a return to base item. WHAT A SHAME!
984
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Posted September 6th, 2014 14:00
well well we may have good news.
For whatever weird reason my factory shipped item that arrived this week had the old touch panel firmware.
Not sure why the dell software was not saying it was as update but my shipped version when I upgraded stated.... want to replace version 1609948 with 1673780.
So just done and lets see the difference..... heres hoping folks....
984
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Posted September 7th, 2014 04:00
NOPE...
Started machine (keyboard attached), all good until I opened pressreader store app - and hey presto touchscreen disabled, and while attached keyboard works, now way back. A tap of off button and tap on, blacks out the screen permanently, yes its still on.
Short technical answer here is....
F THIS FOR A GAME OF SOLDIERS
Right its wipe OS time, yes not going to make a damn bit of difference, I know, but after that I am not investing any time in this toy.....Mr BRIAN (DELL) suggestions please? Apart from using this tin under my kitchen table to keep it level.
984
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Posted September 7th, 2014 04:00
hmmm...just did one final double check before OS wipe....a comparison of the vpro 7130 bios that it shipped with last week and then one available to download. In the view below that is AFTER I upgraded 10 mins ago, before that the top section only had then1st two lines, i.e..embedded controller and so forth not listed.
anyway now matches but seriously a new item and bios's all wrong. will give it another 30 mins play rime now to see if error with touchscreen reappears.
986
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Posted September 7th, 2014 08:00
...and so far so good since I made the change above...and one additional change I spotted which was weird. Namely after installing the latest Video driver from dell, 21st August one, I opened for the 1st time the Graphic Properties, click Options & Support, select from drop down (top left of the app that opens), preferences, the default 'On Screen Keyboard' had been changed with the install of this package, to DISABLE. Now Changed to Enable.
Will update as and when I get the touchscreen issue.....
986
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Posted September 7th, 2014 08:00
bloody typical....3 mins after typing above post, touchscreen decides to go for lunch, thanks touchscreen...
anyway no more posts for a bit...OS nuke time is now here, are bar logging in post install with my MSFT id's not doing nada until I can be sure this *** issue is resolved.
Perhaps we should start a ONLINE POLL - best uses for a venue pro
A - a tablet
B - door stop
C - table coaster for your coffee cup (my vote at the moment)
:)
986
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Posted September 7th, 2014 09:00
F F S!
So I create on a brand new sandisk usb3.0 - a recovery disk from the table (10/10 by the way for speed to do this), I then boot from it to blow away el crappo OS install on the internal drive and get over and over the error below.
error 0x4001100200001005 if problems persists contact Dell support - which lies and says if i believe support comments means drive replace.
ANYONE, SOMEONE in DELL - are you having a f u c k i n g laugh! I now have a dead harddrive, your *** recovery killed it, and while yes about to go (FOR FUN! NOT) and play with diskpart, someone should be fired in your company.986
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Posted September 7th, 2014 09:00
And to round off my annoyance....the only other x86 machine in the house i am in is osx - so the joy of burning my ms partner win8.1 iso in there to a usb drive to come....
207
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Posted September 7th, 2014 10:00
...as i am now for FUN
1 copying data to OSX2 creating a backup dmg image via disk utility in osx
3 wiping the usb drive, and installing win8.1 from ms partner site
4 then to test it installs, else use its better utils to try diskpart (nuke partitions), then install
my question is when i get to 4, post diskpart - is there actually anything remotely of value in the restore image the dell software made? i am going to reinstall the software from the support site anyway, but can't think of anything unique i should care about...thoughts most welcome...
(as i still have 8 corporate licenses not fussed about serial topics)
pimlico
21 Posts
984
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Posted September 6th, 2014 10:00
Hi again - so a few hours later, using my mobile keyboard.
Surely it CANNOT be normal, that while I am typing on the physical keyboard, I cannot do ANYTHING at all on the touchscreen. Just WRONG. 20 minutes ago I brought up the windows touchscreen calibration tool and it actually let me hit all the corners (didn't yesterday), but clearly I did some magical order of events to now completely stop the touchscreen.
Had to even after mobile keyboard removed, force a restart by holding down the device.
Ayway - I am a MS Partner, so question for all:
1 Would you either do a system restore using Dell's USB option, or just create a vanilla MS win8.1 pro usb key and install?