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Dell Venue 11 Pro Mobile keyboard physically disconnecting
Anybody else has problems that the keyboard physically disconnects from the tablet.I'am talking here about the keyboard with the battery. It shouldn't disconnect because it is hold on by and magnets and a mechanical connection and should only disconnect when you push the button on the keyboard.
Mine disconnects when it is in his sleeve during transport. I take the tablet and keyboard out of the sleeve. I want to start typing and nothing happens. I first have to push the tablet back into the keyboard. You hear it click back in and everything works again.
The tablet will disconnect from the keyboard under certain opening angles.
Today I took the tablet out of my sleeve and the right lock was loose again.
Even with the tablet flat against the keyboard with a little pressure it will disconnect on the right side. To disengage the left side I have to push the disconnect button on the keyboard.
This tablet keyboard combo is 2 weeks old.
I think the problems is that the keybord only holds the tablet with the 2 mechanical means. There is a lot of play back and forth between the keyboard and the tablet at the hinge. (The tablet moves whil the hing doesn't while the tablet is seated and locked into the keyboard.)
The disconnect only happens on the right side lock not on the left side one.
If the tablet is all the way open and I put a little force on the bottom of the tablet on the right side it will disconnect the right side lock. If I do the same on the left side nothing happens.
Ok I decided to get a replacement for my keyboard.
Last night I put my combo down and connected the charger. This morning the tablet was charged but not the keyboard. This probably was due to the keyboard not being connected properly to the tablet. The connection was again loose on the right side. I had to re-seat the tablet again into the keyboard.
I also had some reboots which I also contribute to this problem. The tablet getting no proper connection to the keyboard and then, because the keyboard recharges the tablet, getting irregular charge currents from the keyboard. (So the tablets charges, discharges, charges)
Hopefully this will not take to long to solve because I normaly am only home for a couple of days before I leave again for work. :-(
ooom416354
1 Message
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Posted December 19th, 2014 06:00
I have the same problem. The physical connection where the keyboard meets the tablet is loose. I had support send me another keyboard and it did not fix the issue. I believe my tablet is the problem. Can someone from Dell maybe please assist? Is there some workaround for this? I am not dealing with sending the tablet back in for support as Dell will just send me some piece of garbage refurbished one which is their policy whenever there is an issue. Anyone have any ideas??!!
DELL-Brian B
4 Apprentice
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828 Posts
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Posted April 21st, 2014 12:00
Will it undock without pressing the button when you have it on a desk or other flat surface?