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ComputerUserRut
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May 2nd, 2008 14:00
My Dell Computer has gone 'blind' to my D drive.
When I put a disc into the D drive, it whirrs around a bit and some green lights flash a bit. Then all lights go off, all is quiet and nothing autoplays. If I look in the D drive of My Computer it has nothing 'in' it.
The computer (A Dimension E520) is 13 months old.
Built in obselecence?
And, if I have to buy a new drive, where from? how much? and will I have to learn to put it in? (U.K.)
ComputerUserRut
7 Posts
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Posted May 2nd, 2008 17:00
I've looked in properties for the hardware. Computer says it's working. No error code. I went through a troubleshooting game where they asked me questions I don't know the answer to (like SCSI/IDE) but basically, I haven't installed or changed anything. The window searching for a driver update disappeared when I came back to this page. So.......?I may have misread your first post. Does the drive appear in My Computer?
Is the problem that the drive will not recognize a disc when it is inserted?
What happens when you try to see the disc contents by double-clicking the
drive icon in My Computer (with a disc inserted)?
Look in the Device Manager and post the brand and model of the drive.It does appear that your drive went south. I cannot recommend a UK vendor and I' don't think a US vendor would be worth it wit shipping and VAT.
I have a Sony DVD+-RW that I like, but thats up to you. in dell support, there are instructions on how to change the drive, it's pretty simple, you should have no problem
ComputerUserRut
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Posted May 3rd, 2008 15:00
Ha! We say went west, not south :)ComputerUserRut
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Posted May 3rd, 2008 15:00
Hi again, yes the drive appears in MyComputer as DVD-RW Drive (D: )
It's just empty when I double click on it (with a disc in)
The Device Manager says it's: HL-DT-ST-DVD+-RW GSA - H31N
Any thoughts?
Message Edited by ComputerUserRuth on 05-03-2008 11:36 AM- Run the Dell Diagnostics on the drive. Press F12 while the blue Dell is showing
on the screen after a reboot. F12 will take you to the Boot menu. Choose Utility
Partition. Onec there choose Custom Test and test the drive. Have a data CD or
data DVD ready (do not use a music CD or movie DVD). Did not know about that west thing, try to keep up on the language.
Unless your case has been opened recently before the problem, I'm still betting the drive. I've seen hundreds do it and it's not worth hassling over and I'm the guy that open parts up.
Skybird
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Posted May 2nd, 2008 15:00
Look in the Device Manager .........
Start | Control Panel | System in classic view | Hardware tab | Device Manager
Click on the (+) next to DVD/CD-ROM drives. Right-click the drive and select Properties.
Is there an Error Code (number) present?