My problem is a deceased hard drive. The laptop crashed and after diagnostics result it stated hard drive fault. I've lost everything which is bad enough but it's not straight forward to return to running state. I'm not a fan of making my own back up discs, there's nothing like an original which I think Dell should provide. I'm out of warranty and know I need to pay for a new hard drive but it kind of rubs salt into the wound if Dell want payment for something you've technically already paid for - reboot software. I thought I'd reluctantly made my own back up discs but they must be invisible as nowhere to be found, I've probably not made any due to above comment about originals. Anyway I could source a much cheaper hard drive going elsewhere than Dell but surely if I do buy from Dell at least they could pre-load the software that I've already paid for with original purchase. C'mon Dell, do the right thing. Thanks. JH.

JEZ-H

If you reside in the US and are the registered owner of the computer, a disc containing the factory-installed operating system specific to your system, can be requested from HERE.

Note: Dell may charge for the disc.

If you don't reside in the US, contact Dell's Technical Support that's located in your country. 

Bev.