UNSOLVED
Support Assist identifies drivers that are already installed
Hi there,
when I use the Support website, it automatically identifies drivers that have to be installed. Now it identifies two drivers that are already installed, everytime I use it:
- Intel HECI (ME) Driver, Version 11.6.0.1039, A02
- System-BIOS-Alienware 15 R3/Alienware 17 R4, Version SKL1.1.9_KBL1.1.9
Both drivers are already installed correctly. Can you tell me what's up?
best,
Alex
I was having this problem. Tech Support asked me to take some steps and send them a screen grab, but in the process I seem to have resolved my problem. Here is what I did:
Start Button
type support assist
run support assist (not Dell support assist, which seems to be a background task?)
click on drivers button (it showed the culprit plus one other as needing updating)
update everything shown
reboot
run support assist again, and click on drivers
my list was now empty. Wait 24 hrs, reboot, and check support assist again - so far the Intel WiFi driver that I was updating daily with the same version seems to have decided that it is finally up to date.
DELL-Nikhil K
7 Practitioner
•
206 Posts
6250
0
Posted November 5th, 2017 21:00
Hi Akshay Chadha,
Driver issue is known from Dell SupportAssist but this can be fixed from Dell banckend if possible.
can you share below details with me so i can try to resolve your issue.
• SupportAssist UI screenshot where driver is getting populated for update.
• System Service tag
• Current installed BIOS version details with screenshot.
For Registration issue can you perform registration process one more time and share below log file with me.
Go to C:\ProgramData\SupportAssist\Client\Agent\logs and capture ApplicationLogs folder.
Thanks
DELL-Nikhil K
DELL-Nikhil K
7 Practitioner
•
206 Posts
6249
0
Posted November 5th, 2017 21:00
Hi acroot,
This is known issue on Dell SupportAssist but this can be fixed from Dell banckend if possible.
can you share below details with me so i can try to resolve your issue.
• SupportAssist UI screenshot where driver is getting populated for update.
• System Service tag
• Current installed BIOS version details with screenshot.
Thanks
DELL-Nikhil K
Akshay Chadha
21 Posts
6250
0
Posted November 5th, 2017 23:00
Hi Nikhil,
Is there an email id I can send these to you at?
Akshay Chadha
21 Posts
6250
0
Posted November 16th, 2017 11:00
Still awaiting a revert.
Akshay Chadha
21 Posts
3899
0
Posted November 16th, 2017 13:00
Have already sent the same to Nikhil. please send me an email id where i can email the same to.
Akshay Chadha
21 Posts
6249
0
Posted November 4th, 2017 21:00
Ditto. i'm getting the exact same issue. Rather annoying with the pop ups showing on screen asking to install the same drivers again & again.
Also, SA keeps asking me to register even when I'm logged in.
Would be grateful of someone could address this issue.