I always thought Dell had good service until my printer broke down.  The message error hardware 0502 came up.  I checked with the community forum to see if anyone else has had the same problem.  To my amazement, many have had the same problem.  All of this happening approximately 18 months after purchase (meanng no warranty) Surprise surprise.  I tried to reseat the encoder strip according to the directions that someone had.  Didn't work.  I called technical support only to get someone in India(who I had a hard time understanding).  To help me she was reading from the same directions that I had gotten from the forum.  When I asked her where I could go to have someone personally check out my printer, she had no clue.  Has anyone else had this problem.  How do we get to talk to someone in the states?  I paid good money for this and now I cannot use it.  I will now get me a printer that will allow me to get help close to my home and also will be able to get ink cartridges without having to order them.  I thought I was doing a good thing when I bought my Dell system.