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ncsurv1

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15 years ago

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ncsurv1

12 Posts

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January 25th, 2012 12:00

scanning problem v515w all in one

When I scan a document using the ADF on the printer, the scanned image contains a trailing black line throughout the scanned image. This does not happen when using the flatbed tray. Would appreciate any comments concerning the cause for this and any possible remedy(s). Thanks in advance.

  • PudgyOne

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    30315 Posts

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    Posted January 25th, 2012 16:00

    ncsurv1,

     

    Using a lint-free cloth, a coffee filters will work well, clean the glass, especially near the edge where toe ADF is. The blub stays stationary and the document moves past it.

     

     

    Rick

  • ncsurv1

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    Posted January 26th, 2012 03:00

    Thanks, Pudgyone for your response. I tried this but did not solve issue. Sorta at a loss since printer is only one year old and does not have a high print count. Have to beleive there is a defective component causing problem. I appreciate the response.

  • usersss

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    Posted February 7th, 2012 21:00

    I have the same problem.

    When I scan a document using the ADF on the printer, the scanned image contains a trailing black line throughout the scanned image. This does not happen when using the flatbed tray. Would appreciate any comments concerning the cause for this and any possible remedy(s). Thanks in advance

     

    I wish someone would help us solve this problem, as i bought the printer 3 months ago brand new from dell, but only just powered up and out of the box i get this problem of the trailing black line throughout the scanned image when using the ADF