UNSOLVED
Port is Disabled
I have a dell 1600N scanner and Windows XP Media center XPS. I have successfully set up the scanner and printer and can scan from the Priter control panel to my computer. However, when I try to scan from my computer (i.e using PaperPort) I get an error "Port is Disabled. Ensure that port is properly connected and power is on. Then restart you computer." I went to the Scanners and Cameras wizard as discussed in the user manual and the computer automatically found the Dell 1600N but I still get the error despite reboots. Also I can access the scanner from the Dell Network Scan Manager. I am not sure where to access the "Port" to enable it. Any ideas?
Thanks.
Peter
Thanks.
Peter
Hello:
I have the same problem and I guess that the Dell Scan Manager is a patch program. I think there is a problem with the scanner being identified in the control panel as requried by paperport and other scan programs when used on the network. I have a Dell person setting up a computer to replicate the problem and should have answers later today. Please advise if you have learned anything else!?
IQ11
PointDooly28
5 Posts
354
0
Posted June 23rd, 2005 22:00
I finally update firmware and reinstall updated version of software.
Then I think I set up correctly.So, I open my program and receive exact same error...
"Port is Disabled. Ensure that part is properly connected and power is on, Then restart your computer."I will wait for answer, too!
PointDooly28
5 Posts
354
0
Posted June 23rd, 2005 23:00
Today, I test with 3rd party application called as "Remote Scan".
Company Web Site: www.remote-scan.com
Even with remote scan, I need to play around then finally figure out.
Please refer my post : http://www.remote-scan.com/forum/viewtopic.php?p=1448#1448
So, it works as a network scanner via HOST computer that connected with 1600N USB connection.Hope DELL fix their application, so I can use it.Message Edited by pointdooly on 06-23-2005 07:49 PM
PAJanick
8 Posts
354
0
Posted April 12th, 2005 18:00
Peter