Try uninstalling the antivirus software and install the printer driver from dell support website; www.support.dell.com if that works the problem is with the firewall settings in the antivirus software. :emotion-11:

Disconnect the printer. Un-install the printer.

Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

All other drivers

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

I have the same problem as DLord600. Has anyone found what the problem is.

The Dell V505 is manufactured for Dell by Lexmark. Fax Software part of the drivers appears to be the problem and it applies to the entire Lexmark 5600 series, 6600 series AND the Dell version of this printer series which is sold as V505. The driver software damages Windows Xp Operating System preventing System Restore, blocking other software, affecting modem use and does so much damage, I couldn't even get the computer to reboot without using Reset or Power buttons on my desktop computer.

Here's how I arrived at this conclusion.

I installed & tested the copy, scan and print functions of the Dell V305 which is basically the same as V505 but WITHOUT the fax functions. None of the virus-like problems occur. To support my theory, I then downloaded and installed the Dell V505 drivers on my backup hard drive (a cloned bootable C drive) and ALL the problems instantly appeared.

BOTTOM LINE: If/when Lexmark releases a new set of drivers that fixes the problems and passes along those fixes to Dell, I'll be happy to report it here. Until then AVOID INSTALLING V505 SOFTWARE unless you are prepared for a computer crash.

BTW, the bug exists in BOTH the drivers that come on the CD with the printer and the updated March 2009 drivers available by download.

Hello,

I've never encountered any of the problems with my V505 as you have outlined in your post. What exact version of OS are you running (not just WinXP - what version of XP) and which service pack is installed? When you say it's blocking other software...what are the applications that are being affected?

Thanks,

Shogun33

As a consultant with 35 years of computer experience and having been a beta tester for Microsoft & Hp, trust me when I tell all who read this:  IMHO, the most stable OS today is Windows Xp Pro SP2. I've tested every flavor of Vista and IMHO, Vista is as bad as Windows ME. If you recall, ME was quickly removed from the marketplace by Microsoft.

Regarding the printer drivers for the Dell V505 and Lexmark equivalents (5600-6600 series), both the drivers shipped with the printers on the CD and the updates currently available from lexmark.com and dell.com ALL appear to have the same bugs that result in the same system damage which includes but is not limited to:

1. Disabling System Restore.

2. Affecting modems so that voice/fax/modem software is blocked. For people with dial-up internet access, this would prevent internet access.

3. Freezing system resources so you can only restart or reboot by doing a "hard" reboot (using your reset button on a desktop system or power OFF).

When you reboot, use F5 and select Go Back to "Last Known Good...." which should restart your system to the last System Restore point you created (assuming one was created BEFORE you installed the Dell V505 software). If not, you may be forced to wipe your entire hard drive and then reeinstall Windows and all your other softwaree from scratch.

No newbie here either...

Wish I could reproduce what you're outlining but still have not encountered any of the problems you've outlined...System Restore also worked without a hitch....All with the V505 drivers installed...

Shogun33

I'm having the same problem as Gadget Guru. I have Windows Vista and every time I install my V505 printer and restart my computer, it crashes my computer. I can't connect to the internet, my drives don't work, I can't open any files and it crashed my anti-virus software. So I uninstalled it in safe mode, re-downloaded my virus software, and confirmed that everything was ok and working. I then re-installed the printer, restarted the computer, and everything crashed again. I think it has something to do with the download of the printer drivers and Vista.

Prior to this, I had problems with the print jobs. It would print part of the document and then cancel the print job in mid-stream. A Dell rep gave me this long list of instructions, and after following them, I still had the problem. Then the issue outlined in the first paragraph began to happen.

Anyway, I'm not a computer guru (as you can probably tell) but I'm ready to get another printer and try to return this one to Dell.

Okay - Running Vista Biz (guru is right on the OS btw - this laptop was a replacement for one which was running XP Pro. I cried when I booted up and have not stopped since.)  That said, I have not only the Dell V505 wireless, but also a 964 with external 3300 wireless adapter.  I am running Vista Biz on an Insprion 1720.  Oh - and I have been in IT for over 20 years, but I do NOT fix hardware, I write code.  I can get inside of a desktop, but forget a laptop.  Printers...nope.

I have the same issues, but also having a 964 for 2 years until the 3300 adapter crashed and burned, I can throw a new twist to this.  Maybe lead the way to the source.  A common thread is lexmark - for both printers.

Up front - Has anyone solved this problem?  Let me rephrase, CAN we solve this problem any easier way than a reinstall of OS software?  The printer can get testy enough trying to get it reinstalled and back on the network, let alone another re-intall of Vista.

The 3300 adapter for the 964 (a superior line of printers, imho) crashed and burned, so I bought the V505 (hoping it being for Vista and internal wireless would make up for the difference in cost of the 3300 and the hassle of XP vs.Vista drivers for the 964)  Joke on me..  Because I have a ton of ink for the 964, I did go ahead a get a new adapter.  but it is still in the box.  The 964 and the adapter's drivers and applications are gone - they went with the most recent factory restore I had to do.  I wanted to install the V505 - make sure it had no kinks before I attempted to confuse vista with TWO printers!   Pain to get on the LAN, since my router has no 'easy button' the instructions refer to.  Once installed, all seemed to be going fairly well.  Noticed some weirdness, but figured it was Vista or a video thing.  Then came the system dump and the usual culprit was not the video or bluetooth (usual culprits in the error messages).  It was the printer.  Last good config, and system restore are both worthless for whatever is causing this.  It is not a corrupt registry or user error, or any virus and no amount of rolling back in time will fix this.   I think it is inherent to the printer's drivers and/or applications.  After this dump, and I went into safe mode to be sure all that usually runs Ok was still there.  I noticed I lost my printer, however.  Had to reinstall everything, but as the installation was wrapping up,   I remembered seeing (perhaps on this forum?) instructions on updating and installing the drivers, etc for the 964.  It said if you run vista, do NOT install the printer's ink management system - confuses Vista.  Correct me if I am wrong, but I am sure it was somewhere here.  Either the ink management or the printer's fax/scanning application.  I hoped that since THIS printer, arriving in May/June and for Vista,  any bugs were worked out.  The app installed automatically anyway.   And while stepping thru, it had me set up my information for faxing, which I do not use.  No sign of problems to come.  Had the Dell Imaging Toolbox (might start here), and here is where the two printers part ways.  The error never arose until I tried to scan.  I did it manually (via the panel on the printer), and it worked fine one day, and the next - it could find no applications to download for scanning.   I tried the Imaging Toolbox and hit the wall at the same time I am realizing that while this printer has the same number of card slots as my 964, there was no application for them.  No "activate or deactivate card manager' as the 964 has.  And even saw a recent website or ad photo showing this printer with no card slots!  At the same time *I* see this, I guess machine and man came to the same conclusion:  we have a problem.

Debating to call in to tech support, I put it off. Too much time - I would see what happend when I actually inserted a card into the slot.  I never got that far because immediately (about 2 weeks ago) I get the back-to-back error messages on booting up (I forget the exact file name, but too lazy to get notes): "IM?FAX*.dil  could not be found."  Then came the "Printer Card Transfer Monitor has stopped working."  and those two error messages pop up on every boot up, warm or cold, to this day. Now all it does is print, and mess with my network's head.

First I figured I would just disable the fax service, but someone educate me.  I do NOT write system software, so what is a 'dil' file?  I know the 'dll', but "dil"?  what is that - 'dial' cut short for a three character extension for the file name?  I did a full search and no, this 'dilly' is nowhere to be found.  Can't even disable a service if I wanted because it is not there.  But the printer card transfer monitor message is even more curious, given the wording. I don't have in my program files anything that would even activate or deactivate anything about cards.  And the wording -- the 964 has a  card MANAGER, not card MONITOR.  The service is a 'mon', however.    I have not gone into services to see about deactivating that, because these errors are about two different functions.  If the "Card monitor" is indeed referring to the card slots.

At the same time, if you try to run the imaging toolbox, it is dead in the water (again -a red flag right there).  That has been uninstalled, rebooted, reinstalled and still the same.  It is not our computers.  It would seem to me there are some components missing for the installation of this printer.  Thing is tailored for Vista, so it cannot be incompaitble, but given updates of Vista, outdated would be the case.  Is the fax error causing the card transfer monitor error?  I have no clue. 

And sctann is correct, it will throw you offline.  My internet is up and down - it seems to recover, but I usually have to turn the V505 printer's power off and on before it is back in the network.  The drive's - I have not run into that yet.  The AV software SAYS it has finished a scan, but who can trust that?  I would love to find a solution to this because I am now beyond the 30 days - having waited to install it.  Either the missing/updated files are provided or I guess I have to swallow a loss I cannot afford and go back to my 964 and pray it runs under the updated vista drivers.

One last note:  I did notice that when you begin to install the V505, windows does its PnP and finds drivers for it.  Even installs the printer.  Instructions say to kill the 'found new hardware' wizard, so I uninstalled and came back with Dell's.  I am tired of fighting with it, but it would be curious to see how the drivers Windows found would behave. 

the missing file IS really missing.  and a link possibly to the imaging application and the card transfer monitor.  though imaging to me would involve the scanning - of  which is also dead because it cannot find my applications.  

Looks like this "Toolbox' needs a whole new set of tools.

aravngbich,

I was reading your novel and I feel that i can help you. I have a 964 printer connected to a Dell Wireless Printer Adapter 3300 and have had Vista 32-bit and 64-bit systems, and XP edition computers, Dell as well as other brands and had no problems connecting it.

I feel that we should make a new post in the Dell Printers Forum telling me the make and model of your computer(s) and the make and models of your printers and how you're trying to connect the printer to your computer. I have the setup software for the 3300 available through download as well as the firmware, so we'll be able to get the 964 up and running. I also have Vista 64-bit drivers for the 964.

I can walk you through setting up your wireless router to get everything to work, you may want to give me the make and model of your wireless router, also.

Make a new post and we'll setup the router, then the 3300, then the 964. After it's working, then we'll setup the V505 and that should be easy after setting the other items up.

I am moving aroung July 20th, so please post back ASAP so I can get everything working for you.

Rick