Message Edited by partman24 on 04-13-200601:37 PM

Dynapro,
If you have your old black ink cart put it back in and see if the right cart incorrect message goes away. If it stays then it is probably a bad color ink cart. If color ink cart is less than 5 months old Dell will probably replace it.

If the message goes away then it is possibly a bad new black ink cart which they should replace. Or it is possibly a strange interaction between the 2 ink carts caused by faulty printer or printer software.

If any of your ink carts were purchased anywhere besides new from Dell then that is almost certainly the problem.

I did try putting the old black cart. in, but the "right cartridge incorrect" error stayed on. ... NOT GOOD.

The printer is less than 1 year old. Not used much, this is the first time for a cartridge replacement. The COLOR was 85% full, but once I replaced the left, black cart, the RIGHT error light came on.

You cannot imagine how mad I am at DELL about this.

It is a scam, to buy a new, un-needed color cartridge...  I have now ordered one from Dell, expedited overnight delivery, but my printer is totally down and THIS IS TAX WEEKEND. I am trying to find a place to print my stuff out.

I really HATE DELL .

 

I have a AIO 922 and I'm having problems with it. It's been this way for over a year now and I can't get it to work. I was out of black ink so I added the new black ink cartridge (from Dell). I keep getting the error message "Left Cartridge Incorrect". I don't have my old black ink cartridge anymore since I've moved in the last year. What options do I have? Is it worth it to buy a new black ink cartridge? What if that isn't the problem? It sounds like I'm not the only one with this problem, is Dell doing anything about it?

Did it work for you after you bought the new ink cartridge? And did you buy it through Dell?

   I'm just trying to find out if your issues have been resolved. I am having a similar problem now. Sounds like I'm having similar symptoms... Right (color) cartridge only, cartridge is at least halfway full, and my warranty is expired so no help from dell. I tried to resolve the issue by cleaning automatically with the maintenance and troubleshooting software, and then manually by (dampening a clean, lint-free cloth with water. Holding the cloth against the nozzles for three seconds, and then wipe in the direction shown. Using another clean section of the cloth, gently holding the cloth against the contacts for three seconds, and then wiping in the proper direction shown per Dells instructional illustrations. I allowed the nozzles and contacts to dry completely and reinserted the ink cartridges). 

   I know that the cartridge has ink in it because before everything went wrong, I was in the middle of printing and the cartridge indicator was showing that it was more than halfway full.  I know that the cartridge is correct because it's 1) a Dell color cartridge, and 2) I've been using this exact cartridge for quite some time now.  I performed both the automatic and manual cleaning method several times each for both the black and color cartridges (even though I currently am having no problems with the black cartridge). Also, even though the black cartridge is reading that it has ink, I can't print anything at all! A friend of mine has the exact same printer and got his about the same time as I did and he experienced the same problems a few weeks before I did.

   Sorry for the long post but I just want to vent my frustration and more importantly, I want to see if anyone has figured anything out or resolved this issue short of buying a new color cartridge! I like the printer, but I really don't want to have replace cartridges when they are only halway full! Please let me know if anyone out there has figured anything out!

When you don't use your ink carts for a while, when you get new ink carts that have been stored in warehouses for a number of months, or when you have refilled a slightly too dry ink cart, the print head nozzles on the bottom of the ink carts get clogged with dried ink. This can make the printer print in only 1 or 2 colors. The printer head cleaner menu will NOT dissolve the dried ink. Water will. Try this. Soak the bottom of the clogged ink cart in 1/2 inch of hot water for 15-30 minutes. Blot dry with clean paper towel (you should see the ink colors on the towel). Retry.

Also while the ink carts are out, wipe the electrical contact on the back of the ink carts and the matching contacts in the ink cart carrier. Dirty contacts will cause the ink carts to work eraticly.

I'm having a similar problem.

My error message says that my "right cartridge is not correct" or something along those lines.

I just want to print with my "new" full black cartridge, I don't care about color right now.

I can't find a setting to use "only the black cartridge", and the printer won't print anything.

I hope you survived your bath.

 

Do not waste your time.

There is NO ALTERNATIVE.... Dell has set up the printer default that you MUST buy both cartridges when one of the other goes out.

Hummmm..... nice of them.  Take it out on Dell. Do not buy their products, or better yet, sabotoge one of their products if you can - in a retail store. 

 

 

Well I wouldn't go that far.  My personal integrity is worth more than all the Dell stock in the world.

I did finally contact an "out of warrantee" representative, who did honor the fact that I replaced the color cartridge only a few months ago, when the similar problem occurred.

I would like to contact Dell and suggest they change their product to be "user efficient".

Seems like the purchase of the printer is only a down payment on all the supplies you will have to buy over the life of the unit.  Although they're losing money on the shipping of replacement cartridges all over the place and the outsourced tech support.

Anyway, thanks for your reply, and maybe HP has a good thing going.

EP in SLO

gone@charter.net