These can be tough to get "un-jammed".

 

1.  Power off and remove the AC cord

2.  Open the front cover

3.  Open the top cover

4.  Remove the Drum Unit and set aside

5.  Close the front cover (this releases the cartridge carrier [carousel] brake)

6.  Reaching in the top of the unit, rotate the cartridge carousel in either direction to try to locate and lock the offending cartridge. Some force may be required.

     a. AVOID touching any of the "fuzzy" rods that extend across the carousel from side to side.

     b. Don't try to remove any cartridges out the top.

7.  After locating and locking the offending cartridge, position each cartridge to the "Change Cartridge" position at the front.

8.  Open the front door to lock the carousel and check the position of the cart. You can close/rotate/open the front door to adjust the position for easy removal/replacement.

9.  Completely remove/replace to reseat each cartridge. While each cart is out, clean up any excessive toner residue seen.

10. With front(*) and top doors open, insert drum unit, close top then front cover, restore power and test.

 

(*) One thing you should do AFTER you clean the inside AND reseat each cartridge is to clean the Laser Scanner glass. To clean the glass:
1. Open the front door and locate the blue handle on the right side of the door frame.
2. Pull it all the way out until it stops. This opens a trap door on the right side cover of the printer.
3. Inside that trap door is a blue cleaning wand. In one continuous motion, pull it all the way out until it stops, then push it all the way in until it stops.
4. Do this about 3-4 times, making sure you pull it all the way out and push it all the way in. This cleans the laser scanner glass.

Thank you, After getting the cartridge carrier released, I saw that the tab that allows the cartridge to be locked/unlocked in the black toner bay is missing/broken off. It's a fairly simple operation to break off that correspondng tab on the cartridge, so............. atleast it's working. Ah, another printer with a special label.

 

Thanks

Glad it worked for ya.... happy printing.

I have Dell 3110cn with one color cartridge stuck. Any suggestion on it. How can I remove it. This printer is different from 3010cn.