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Nick St

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19 years ago

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Nick St

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February 5th, 2008 07:00

Poweredge 2600 RAM Problem

We have a 2600 with 2Gb RAM (4x512Mb modules). We added an additional 2x 1Gb RAM modules and all seemed ok. A few hours later the server crashed. Openmanage reported a problem with the new memory & diagnostics wouldn't run as single bit ECC was disabled. Took the memory out & it was ok again. Tried the memory in a second 2600 and it tested all ok on the extended RAM diagnostics. Put it back in the first server (in a different bank) and it failed again. The server passes all the diagnostics, but fails when the 2x 1Gb modules are fitted - any suggestions? (Both servers are BIOS A14.)
  • Nick St

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    Posted February 5th, 2008 17:00

    All the RAM is the same speed rating and ECC registered. Yep - I tried the 2x 1Gb sticks by themselves with the same error message. (In the second server the sticks are fine by themselves...)
  • Hlorewvr

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    Posted February 5th, 2008 17:00

    Did you try the 1GB sticks without any 512 MB installed?

     

    Is the new memory ECC Registered?

    What about the 512MBs?

  • patteed

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    Posted February 6th, 2008 01:00

    Since you have Open Manage Server Administrator loaded, you should be able to re-enable the Error Correction Count (ECC) by following the below instructions.  The ECC is sometimes disabled during Single Bit Errors (SBE) or Multi Bit Errors (MBE).

     

    The command to clear the error count is dcicfg32 command=clearmemfailures
    Depending on the version of openmanage that is installed you may find dcicfg32 in a variety of locations.
    I would suggest opening a cmd prompt to the root of c: and running dir /s dcicfg32.exe to locate the utility.
    In some versions of Open Manage, this is located at c:\program files\dell\openmanage\omsa\bin\. In others, it is located at c:\program files\dell\sysmgt\omsa\bin\.

  • Nick St

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    Posted February 6th, 2008 07:00

    Taking the 1Gb modules out clears the error, but it returns when they are plugged back in - so I need to find out why it's happening.
  • Nick St

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    Posted February 6th, 2008 14:00

    It needs to be installed in pairs on the 2600.
    Message Edited by Nicks-Inspi on 02-06-2008 04:54 PM
  • Hlorewvr

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    Posted February 6th, 2008 14:00

    I should have asked earlier but did you try the memory one stick at a time?