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XPS ONE 27 WiFi Won't Work After Win 8.1 Upgrade
This problem is plaguing many users of Dells FLAGSHIP computer, which is useless for Bluetooth after I innocently upgraded to Win 8.1. Some have posted this elsewhere but I am amazed Dell engineers cannot come up with a solution other than to lose all your Data by reinstalling Win 8, uninstalling your old drivers, installing 8.1 and then search for new drivers! It seems the system is partly working, but somehow the program is auto-disconnecting. Here is my experience
When I first upgraded from Win 8 to 8.1, the Blueotoh seemed to work. If I removed the device in Settings, then used Add A Bluetooth Device from the taskbar, it indeed recognised my Smartshone and showed "Ready For Sharing"..and when I presed Share it generated a passcode and sent ti to my Smartphone, where it matched.
If I pressed "OK" on both passcodes, then my Dell would tell me "CONNECTED".... but after like 10 seconds, would go off again to show "Not Connected".
Then, even that no longer happened. I could not even get Ready To Connect"So I went to DEVICE MANAGER>NETWORK ADAPTERS and Updated the Intel/Centrino Advanced N 6235 driver. All the others said they were "Up To Date".
Now I can get back to "Ready to Connect" with my Bluetooth devices, but again, after 5 or 10 seconds it self-disconnects and displays "Not Connected". > "Re,move device" and repeat? Same thing happens over and over.
Please Dell sort this out!
Philip_Yip
11 Legend
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Posted November 5th, 2013 14:00
Instead of pointing the finger at Dell, you should be pointing the finger at Microsoft.
8.1 was suppose to be like a Service Pack. Does it seem like that to you?
Next time, do not upgrade immediately. In Microsoft's world that is common sense.
Microsoft had plenty of time to fix the bugs for 8.1 in the consumer preview. The 8.1 update should have been stable.
Microsoft made plenty of mistakes with Windows 8.0 and more with 8.1 in particular failure to provide a direct link to an installation .iso.
Users must live with reduced performance due to common problems with the service pack.
On the other hand Dell drivers aren't completely up to date. Install the following direct from Intel:
Intel Chipset Device Software for Windows 8.1: https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=intel%20chipset%20Software%20Installation%20Utility
Intel PROSet Wireless Software for Windows 8.1: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23258
Intel PROSet Wireless Bluetooth Software for Windows 8.1: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23335&lang=eng&OSVersion=Windows%208.1%2C%2064-bit*&DownloadType=Software%20Applications
I don't believe there will be an answer. My customer has been having this problem since he got his XPS18 in June 2013. I feel bad about him buying this dell because I vouched for this company. He paid over $1500 for this thing and not only have the product not lived up to it's name, but the customer service is so basic and not helpful at all for this problem. I check periodically to see if there was a fix for this issue because it bothers him alot since his old HP with Window7 can be used as a handsfree device for his phone without any problems but he uses this machine now and it is not functioning.
My Toshiba P925U Tablet/Laptop had the same issue for several months after I purchased it in September 2013, but by January 2014(the next time I checked up on it) they had developed a fix for it. Now my Toshiba Bluetooth works fine with my phone and other devices. I have been hoping the same thing happened here, but I have given up hope because there has been NOTHING!!! I really can't continue to get help for this because his warranty is expired before we could get this rectified.
ieee488
6 Operator
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11126 Posts
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38371 Points
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Posted November 5th, 2013 14:00
Instead of pointing the finger at Dell, you should be pointing the finger at Microsoft.
8.1 was suppose to be like a Service Pack. Does it seem like that to you?
Next time, do not upgrade immediately. In Microsoft's world that is common sense.