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MightyMouse3

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10 years ago

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July 29th, 2015 11:00

Inspiron 17R-5720, DW1704, Windows 10

After doing some research, Dell support says my Inspiron 5720 running windows 7 64 bit] has not been tested for windows 10 compatibility. Windows has informed me that my Broadcom Virtual Wireless Adapter is not compatible as well and my DW1704 driver is only listed as working with windows 7. My questions are: If I upgrade, will I still have a wireless connection. If not, are there any updated drivers either available or to be released in the near future.

  • 4192

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    Posted July 30th, 2015 12:00

    I have the same problem / question but mine is an Inspiron N7010.

  • DELL-Todd S

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    Posted July 30th, 2015 13:00

    Hi,

    I wish I could give either of you a definitive answer.  Our product & engineering groups are pretty busy these days testing systems with Win10 and if the Dell Wireless 1704 isn't listed as compatible it may be some time before any new Win10 drivers for that card come out.  If they do, indeed, ever come out.  

    It's possible that the card will work, using Win8.1 drivers, in Windows 10 but as far as I know, none of our customers have posted that they have tested it with Win10.   I'm hoping that if I bump this thread eventually someone that has tested the DW1704 in Win10 can give a definitive answer that it will or will not work in Win10. 

    The good thing is, you can relatively easily revert back to Win 7 from Win 10 if you decide to try the update.  

    Todd

  • Fedelp

    1 Message

    4192

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    Posted July 31st, 2015 03:00

    Hi, I upgraded to Windows 10 from Win 8.1, and my laptop has that same wireless adaptor. It works, but the connection is quite unstable. Every few minutes it will have no connectivity. 

    I hope this information is of any help, and that  the issue is solved soon!

  • Philip_Yip

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    Posted July 31st, 2015 05:00

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    Posted August 1st, 2015 09:00

    Same issue here. Tried the latest driver, and no changes. I can't find my network, and even if it connects, well not for long time. It simply disconnects and my network no more appears in the list. I've done fresh install for Windows 10.

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    Posted August 1st, 2015 17:00

    HI Dell-todd S.  I have a similar issue with my inspiron 2305 all - in  - one and its Broadcom Virtual Wireless adapter.  It seems to be a major issue.

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    Posted August 2nd, 2015 12:00

    Ironically, I finally gave in and tried windows 10. Wireless works fine for me and there are no connection problems.

  • DELL-Todd S

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    Posted August 3rd, 2015 10:00

    HI Dell-todd S.  I have a similar issue with my inspiron 2305 all - in  - one and its Broadcom Virtual Wireless adapter.  It seems to be a major issue.

    Hi,

    The Inspiron 2305 AIO isn't on the list of systems that have been tested as being compatible with Windows 10.  It doesn't look like any drivers were released for Windows 8 (or 8.1) so the likelihood of Dell releasing Windows 10 drivers is pretty remote.

    You may want to check Broadcom directly to see if they have released any drivers applicable to your wireless card.  

    Sorry we couldn't be of more help.

    Todd

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    Posted August 3rd, 2015 11:00

    What a nice cop out!!!  You know you've got hundreds of DELL customers upset that they can't go to Windows 10 even if their computer is less than 5 years old and you can't even recommend any alternative solution!!!  Says a lot about your company!!

  • DELL-Todd S

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    1837 Posts

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    Posted August 3rd, 2015 13:00

    What a nice cop out!!!  You know you've got hundreds of DELL customers upset that they can't go to Windows 10 even if their computer is less than 5 years old and you can't even recommend any alternative solution!!!  Says a lot about your company!!

    Hi,

    I'm sorry you feel like we're not trying to help, because we are.   But we're limited by the hardware designs and compatibility for Windows 10.   We've been trying to release drivers for those wireless cards for systems that are compatible with Windows 10.   Philip (natakuc4) posted some links to drivers a few comments above this one, and we've released drivers for systems that are compatible with Windows 10.  (here is an example of the 1704 driver for Win10). 

    Unfortunately, Windows 10 compatibility isn't just limited to one particular component in a system.  If the system hasn't passed compatibility testing there can be other factors that cause wireless to fail.  I'm not an electrical engineer so I can't even begin to discuss specifics of what those are.  

    If the Windows 10 drivers that are available for the DW1704 card don't work in someone's system (and the model not on the list of tested systems), there isn't much I can do other than suggest checking the original manufacturer of the card to see if they've released drivers yet that we haven't.  

    I know it stinks, but this is how things go whenever there is a release of a major operating system update.  Not everything is going to be compatible with the upgrades.  

    On a side note, Philip (natakuc4) has done amazing work with Windows 10 drivers and upgrade issues.  If he posts something about a driver or a way to resolve an issue it's something I trust to work.  Check out some of his posts and the wiki link in his signature.  He has a lot of very good information that may help.

    Todd