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jones172

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21 years ago

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jones172

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May 22nd, 2005 21:00

HELP! Can't get V.92 modem to work properly

From: Tom

Subj: V.92 modem

Date: May 21, 2005

By way of review, a properly operating V.92 modem enables a user to accept incoming calls while online; the technology is called MOH (modem on hold). Please see http://tinyurl.com/cnwv6 for V.92;
http://tinyurl.com/aq5la for modem on hold. I received a Broadcom V.92 with my Dell Dimension 2400 desktop. However, it will not work, at least for me. Normally, an incoming voice call will cause a window to open on one's desktop, and one can accept the call; I do not see such a window. V.92 support is required from one's ISP. Mine, www.starpower.net reports that they have this support. A scan by http://drivers.com reports that I need a new driver; however, they are pricey. I tried to get a new driver from the installation CD-ROM, but the software said that it did not have a better driver.

Upon searching for a file named mohlog.*, I do not find such a file.

Technical information:

Dell Dimension 2400 Desktop, about 1.5 years old; please note that at least some drivers will not work with a 2400 computer

CPU and RAM capability seem satisfactory
Windows XP Home Edition Service Pack 2
I have Verizon call waiting and voicemail and live in Silver Spring, Maryland, near Washington, D.C.

Help! Any advice would be appreciated.

Tom
DrJones6yknospamji89@alum.MIT.edu
  • hrova

    2 Intern

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    2242 Posts

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    Posted May 25th, 2005 00:00

    Try this and let me know if it helps...
     
    Go to Control Panel > Phone and Modem Options > Modems > Properties. In the Properties, you should see a Modem on Hold tab. Go there, and place a check in the Enable Modem on Hold option.
     
    New drivers are FREE. To access Dell's drivers (they have the most up to date ones for their systems that they recommend), go to the Product Support link at the top of this page, then choose Drivers and Downloads....
     
    I'm guessing, however, your modem driver is fine....
     
     
  • jones172

    14 Posts

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    0

    Posted May 27th, 2005 05:00

    HELP!

    I can't get my Modem on Hold (MOH) functionality to work. It is a V.92 modem which is supposed to let you accept incoming voice calls when on line. It Won't work for me.

    Question: At one time, I had a Dell Modem on Hold icon on my control panel. It has now gone away. Is that normal?

    I -think- that it is a Broadcom modem, and I -think- that BCM stands for Broadcom.

    I now have an icon on my Control Panel which says, "Broadcom Advanced Control Suite." The version number is v. 6.12. Upon opening it, I see, under "Installed Adapters,"
    "[0001] Broadcom 440x 10/100 Integrated Controller" (without the quotes)
    Also, it says, "Driver not installed."
    The driver name is listed as bcm4sbxp.sys.

    According to Dell, the driver for some modem or other is
    V.92 Data/Fax/Voice Version 3.5.25 for Win2k and Win XP. However, upon trying to download and install this, I get, "Setup error. No compatible hardware found. Setup will now exit." The file name is said to be R66674.EXE.

    Technical information: Dell Dimension 2400 desktop
    About 1.5 years old; CPU and RAM functionality seemingly okay.
    Win XP Home Edition Service Pack 2.

    HELP! I am getting desperate! I can't receive incoming voice calls!

    Thomas L. Jones, Ph.D., Computer Science
    DrJones674nospam8ty@DrJones@alum.MIT.edu