What PC model, operating system, is the monitor USB uplink cable connected to the PC USB port?

I have the Dell monitor connected to my HP Pavillion desktop, Windows 7 Premium 64.  The web cam works in Skype, the touch screen control works.  In general no problem other than the touchcam software will not install.

The touchcam software is where it can add effects in the webcam screen.

It sounds like everything is connected correctly. It should work. I would test it on another PC and see if the same issue occurs.

This is the only SX2210T XP Touch Cam download. is that what you tried to load in XP?

Go here. Look at the very first post announcement, "My monitor doesn't have a service tag number? How do I get service...".

I am not sure why you think this is only for XP.  I have another Dell Laptop, and when connecting to the Dell Laptop, the webcam software installed and runs fine.  The Dell and HP machines are both running Windows 7 Premium.

Now I am confused. I know it works in all Windows operating systems. Below are all of the Windows 7, which ones loaded successfully on your HP box?

Windows XP Touch Cam

Windows Vista Touch Cam
Windows Vista Facial Recognition Application
Windows Vista Touchscreen Driver and Tools

Windows 7 Touch Cam
Windows 7 Facial Recognition Application
Windows 7 Driver
Windows 7 Touchscreen Driver and Tools

Hi Chris

Yes this is the download I tried to load in xp.

It is the one that comes up with the message which approximately says "this software can only be installed on a Dell system."

I went "here" as you said. I already supplied most of that information to one of your support guys , Order number, 20 digit PPID , operating system etc. It was after that that they suggested I had to pay for support. Only thing they didnt ask was my graphics card which is an ATI 5450 and I was using the DVI port.

Do you have something else I can try which will get my webcam software installed in windows xp so that I can use the webcam?

Also the support guy I spoke to said I would be able to download Dell Touchzone application for use with my monitor but I have yet to find the download to achieve that. Could you also tell me how I can do that in Windows 7

many thanks in advance for your help

This is the only SX2210T XP Touch Cam download. is that what you tried to load in XP? Go here. Look at the very first post announcement, "My monitor doesn't have a service tag number? How do I get service...".

I have exactly the same problem

I have dual boot PC

The software installs fine on the Windows 7 drive I run but will not install on my XP drive

I get exactly the same message

Also I was told by Dell that when purchasing this monitor I would be able to install the Dell touch software package

This too will not install

The Dell support guys have not been very helpful with either issue

thanks

kevbird,

Did you use the link below to load the XP driver?