I ordered a monitor on 3/5.  Dell website said it shipped on 3/12.  No carrier or tracking numbers were provided.  Dell website said it would be delivered on 3/18 updated.  Today I call Dell to get a tracking number.  They do provide one for Fedx.  The customer support person says to call Fedx for more info.  I do call Fedx and they say that Dell never gave them a monitor to deliver.  I call Dell support again and tell them what Fedx said.  They say that it is a delay with some boxing or something.  I couldn't really understand them.  I tell them I want to cancel the order but they say I have to wait another 48 hours to do so.  Why can't I cancel the order right now: 1) Fedx doesn't have it, so it is really not shipped, 2) Dell says there is a delay.  Where is the email saying that.  If I read your guys policy right, I have the right to cancel if there is a delay.  I said this to the customer support and they said nothing can be done right now.  It is not really a 'delay delay' they said.  Well a delay is a delay.  I ask when can you get me the monitor.  She says she doesn't know and to call back in 48 hours.