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Trepidation
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November 22nd, 2016 15:00
P2414H shutting off mysteriously
Before I blame this on human intervention, I wanted to ask just to be sure.
Is there anything that would physically turn the monitor off on a P2414H? When I was initially approached about this, the description sounded like the PC's were powering off. When I approached my end users directly, they indicated that they had to physically hit the power button to turn on the screen every day.
Is there anything built in to the monitor to shut itself off after being in sleep mode for an extended period of time?
I suspect this may just be a well intended person shutting all of them off to save power, but I wanted to make sure there wasn't something else. I'm seeing this on Optiplex 9020, 9010, Wyse P20, and possibly P25 (I didn't see any but I know they are present). The optiplex units are connected via displayport, and the rest are "anything goes".
Any alternative ideas will be entertained
Trepidation
7 Posts
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Posted November 29th, 2016 07:00
Already done where possible, and your response does not address my question.
The state that the monitors are being encountered, is not a sleep state, but a powered off state. The computers and teradici clients are not going to sleep or powering off. After interaction with the on-site technician, some do have a sleep setting, and some don't have a sleep setting for the monitor. This does not influence the outcome.
I'll go with the human intervention explanation until another site has this.
DELL-Pradeep L
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Posted November 23rd, 2016 18:00
Greetings,
Thank you for writing us.
Please update Monitor driver using this link: http://dell.to/2fTd9ux
Update display and BIOS drivers. Check system power and sleep settings.