28 April - 2007WFP RevA00 delivered (Australian customer)
29 May - PM to ChrisM
2 July - still waiting (Chris says I'm 'on the list')

I msg'd ChrisM on June 6th for a replacement 2007WFP. Nothing yet but I can wait :) I'm in the USA as well and I wonder how the others received theirs so fast.

Day 33 since PM ChrisM - Still no monitor.

 

Called technical support again today, they are in Malaysia and haven't received any new stock of A02 yet. Told maybe another further 1 or 2 week wait. Sigh :smileysad:

Sorry for the long story that follows but my situation is probably not the typical experience for those of you who bought the 2007WFP before knowing about the banding issue. See my summary at the end if you don't want to read it all.

I ordered my 2007WFP on 13th June. I had one of Dell's weekly email specials which had it for NZ$749 (~ US$450/AU$615). When ordering on the website the price was NZ$849 so I gave Dell a call to get the cheaper price and to make sure I was sent a Rev. A02 unit. I was promised that "Rev. A02 is now shipping and you will be sent one from the new batch" and it would be delivered in 6-8 business days. Needless to say when it arrived 2 days later I was extremely annoyed to find a Rev. A00 unit had been sent.

The shipping box had a sticker left on it from when it was shipped from Dell Australia to the NZ Logistics company saying it was box 42 of 80 (hopefully not all 2007WFP Rev. A00). If you are buying a 2007WFP in NZ then I would be very wary and make sure you ring and ask for Rev. A02.

I PM'd ChrisM for a replacement and after waiting a week and a half I decided to email my Dell sales rep. Two days later I got a call from Tech Support in Australia (according to Caller ID) who asked me to describe the problem. After a couple of minutes of explaining the banding issue they set up an exchange with the Dell NZ hub who contacted me the following day to confirm delivery details.

The day after that I received my 2007WFP Rev. A02 unit. This time the sticker on the box from Dell Australia said it was box 3 of 16 and the shipping date from Australia to NZ was the 7th June. The interesting thing about this unit was that it came from "Country Hub Auckland" in East Tamaki rather than the Rev. A00 unit that came from BAX Global (NZ) at Auckland Airport. So maybe they only have 16 Rev. A02 units available and if you don't contact the local support office then you won't get one in a timely fashion.

The only good things to have come out of this is that both the Rev. A00 and Rev. A02 units I received had no dead or stuck pixels and the Rev. A02 unit looks really good - I am extremely happy with it.

To summarize:
- ring and ask for a Rev. A02 when you order
- you will most likely be sent a Rev. A00 so contact your sales rep that you ordered from when you discover Dell's "mistake".
- Rev. A02 units are available at the Dell NZ Hub - you just have to get in contact with the local AU/NZ tech support people to get one.
- Since all NZ monitor orders are sent from Australia then the Australian Hub will definitely have Rev. A02 units sitting there. Whether they choose to fulfil ChrisM's replacement list is another story.

I'm trying to be patient, but it seems that a lot of other people are getting their replacements really quickly ... like 4 days turnaround time??

PM on May 30.
Today is July 5.

I'm a US customer.

I see one other US customer in this thread. Are there others? Did we slip through the cracks????

Hmmm, will be giving Dell a call again tomorrow. PMed Chris almost a month ago. Sigh.

Singapore here.