UNSOLVED
How much longer do I have to wait to get my flashed 2007FPW??
I sent Chris a PM on the 2nd. Its now the 27th, and I still dont have a flashed monitor. A bunch of people have been getting them, but I still have not gotten any word. It appears it doesnt matter what date you sent him a msg, it seems they are randomly picking number out of a hat to determine who gets a monitor. I have been waiting for almost a month now. Make that about 2 months since I had two A00 2007's. I returned the first one for a full refund but after hearing Chris was taking peoples names to get new ones, I had a replacement sent out instead of a full refund.
Im starting to think this was a bad decision.
When can I expect my NEW WORKING monitor??
Can I contact customer service and have them return this monitor for a new flashed one? Or Do i take the chances of getting one of Dells famous refurbished units even through I purchased a BRAND NEW ONE?
This is frustrating to say the least.
313
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Posted June 27th, 2006 14:00
EternalX,
I just emailed the dispatch manager. Hopefully it will get them moving.
DELL-Chris M (old account)
#IWork4Dell
313
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Posted June 27th, 2006 15:00
" if US customers get the replacements faster than customers from other regions?"
That is the case, but it wasn't our intention.
DELL-Chris M (old account)
#IWork4Dell 313
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Posted June 27th, 2006 15:00
I originally sent my message to Chris-M on the 2nd of June. I just checked my order status and my replacement is supposed to arrive on Friday. I don't know if that helps.
Also, thanks Chris-M for all your work, I'm looking forward to seeing the replacement.Message Edited by XPS Crazy on 06-27-200611:07 AM
313
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Posted June 27th, 2006 15:00
Hmm, a bit of OT here, but would wish to clarify if US customers get the replacements faster than customers from other regions?313
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Posted June 27th, 2006 16:00
I also PMed Chris on June 2nd and I do not see an order being processed. Is there any way to confirm that I am on the list to receive a flashed monitor?313
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Posted June 27th, 2006 22:00
I'm in Canada, PM-ed Chris on 4th of June and the order does not even shows as start processing in My Account :(313
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Posted June 28th, 2006 10:00
Hi,
i am in Mumbai, India and had asked for a rev A02 while placing my order on the 1st of June...but still got the A00. Sent Chris a Pm on the 12th of June.....its an 2007FP.
Waiting....
Vivek
313
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Posted June 30th, 2006 03:00
28 April - 2007WFP RevA00 delivered (Australian customer)
29 May - PM to ChrisM
30 June - no contact from Dell whatsoever
First stuff up your product, then stuff your customer around - what a debacle.
bobd1950
14 Posts
313
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Posted June 27th, 2006 14:00