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socaltyger
8 Posts
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July 27th, 2006 03:00
DELL-ChrisM ... dead LCD 2405FPW... help please!
Hi Chris,
I purchased my Dimension 9100 PC w/ the 24" LCD 2405FPW last year July 17, 2005. My warranty expired July 17, 2006... and now you guessed it...1 week after my warranty expires... my 24" LCD is dead. =(
- no power, no lights.. nothing
- tried different power outlet
- tried different power cord
- nothing
- my PC still works with a different screen however, so it's definitely not the PC.
Am I just the unluckiest guy in the world to have this happen 1 week after the warranty expired? Is there a way Dell can help me out?
Your response is very much appreciated, thanks.
PS. I have my service tag if it helps any.
socaltyger
8 Posts
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Posted July 29th, 2006 05:00
I spoke to a Dell CSR... he's looking into it for me. I was at work and didnt have the serial num of my LCD on me, so once I got home I sent him the serial.Will speak with the CSR tomorrow, hope things go well... I'll keep you guys posted.Life != Murphy's Law *please* =psocaltyger
8 Posts
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Posted July 30th, 2006 17:00
Update:Spoke with the CSR yesterday... turns out (as someone mentioned) LCDs generally have a 3-year warranty.allright!Dell is shipping my replacement LCD which will also include the return label so i can ship my dead LCD back.*two thumbs up for Dell*Be advised, unless they have some spare 2405FPWs, you will most likely get a 2407WFP. I know this sounds like an upgrade, but from everything I've read, I'm not sure. I ordered my XPS 600 with 2405FPW a couple of months ago (the 2407WFP was new, but not an option on the XPS 600 at that time, only the XPS 700). I was actually happy to be getting the 2405FPW due to all the problems I had ready about with the newer model. Well, when my system arrived, it came with a 2407WFP. I called support and asked to have it exchanged for the 2405FPW since that is what I ordered AND that what was even on the shipping invoice!. They told me it wasn't possible and that Dell had the right to replace an older model with a newer one.
In the end, I'm still happy because I have one of the 2407WFPs that doesn't seem to have any of the common problems (I did receive a Rev A02 right off the bat) and it does have a faster refresh rate than the 2405FPW. I just wanted to give you a heads up so you won't be surprised when you get your new monitor and it is diffferent.
socaltyger
8 Posts
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Posted July 30th, 2006 22:00
Thanks for the heads up,I have read a few threads about the new lcd banding issues. I specifically asked the CSR.. he said i'd be getting the 2405. If so I'll be happy, if i get the new one... at least it'll be HDCP, hopefully no banding tho.AssyrianKing
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Posted July 31st, 2006 21:00
yeh you will have other more MAJOR issues than just the minor banding problem thats only really noticeable in some games.... you will be getting a major downgrade....i would ask for a decent discount if they give you a 2407fpw..
socaltyger
8 Posts
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Posted August 3rd, 2006 16:00
update:A few days after my phone convo with Dell CSR... a new/refurb 2405 showed up at my door! It even had a shipping slip to pay for my shipping out the dead LCD, all right!I'm glad I got the monitor I wanted instead of the "newer" model. Overall, I was very pleased with the way Dell handled this... even if the CSR himself was outsourced from Panama.Much appreciated Dell,Me
KevinR100
642 Posts
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Posted July 29th, 2006 02:00