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XPS 15z
This is not a question, only a post for others that have recently ordered an XPS 15z.
I received my 15z last Thursday, 12 Apr., and it was DOA from the factory.
I connected the AC power and pressed the on button. The video display was bizarre. Pink background, unreadable text and the top right part of the screen vibrated rapidly. I powered off and rebooted with the same results. Then I started the diags upon boot and the video color bars only displayed half both horizontally and vertically. This was obviously a sick computer.
I called tech support and after a brief explanation of the problem the support person said he would send me an exchange computer. I hope the exchange works better than the first.
Doug
Sonic10M
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Posted April 18th, 2012 18:00
Hi Elijah,
Thanks for the reply. In over 20 years I've purchased many Dell laptops and desktops and this is the first time I've experienced a problem; that's a great track record by any standards.
This afternoon I received a call from Dell support informing me that my exchange computer just went into production and he would call again when it ships. Although I was upset over receiving a dead computer your first class support is nothing short of stellar.
I'll let you know when I receive the new computer.
v/r,
Doug